The gorgeous Waldorf Astoria Resort in Maui Grand Wailea is looking for a Communications Operator to join the Front Office TeamLocated on 40 acres of lush tropical gardens this Forbes 4-Star AAA 4-Diamond property is consistently ranked among the worlds best resorts with 780 rooms 100000 square feet of banquet space and 7 food and beverage outlets. This includes 3 restaurants 3 bars a cafe and in-room dining.Classification Part-TimeShift Various - must have availability to work weekends weekdays and holidays.Pay Rate The hourly rate is 27.88 per hour and is based on applicable and specialized experience and location.Want to learn more Hotel WebsiteFacebookInstagram YouTubeWhat will I be doingAs a Communications Operator you would be responsible for answering and responding to internal and external calls in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standardsRespond to guest inquiries and requests and resolve issues via telephone in a timely friendly and efficient mannerProvide information and demonstrate knowledge of all hotel facilities and servicesRespond to emergencies and document and relay comprehensive accurate information to proper parties in emergency situationsAccept and deliver all messages promptly and accurately utilizing proper grammar and spellingOperate office equipment including but not limited to computers PBX system fax machine e-mail etc.What are we looking forSince being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these ValuesHospitality - Were passionate about delivering exceptional guest experiences.Integrity - We do the right thing all the time.Leadership - Were leaders in our industry and in our communities.Teamwork - Were team players in everything we do.Ownership - Were the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition we look for the demonstration of the following key attributesQualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it allWhat are the benefits of working with HiltonHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such asAccess to pay when you need it through DailyPayMedical Insurance Coverage - for you and your familyMental health resources including Employee Assistance ProgramBest-in-Class Paid Time Off PTOGo Hilton travel program 100 nights of discounted travelCareer growth and developmentTeam Member Resource GroupsRecognition and rewards programsAvailable benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.LI-JO1