Communications Operator

Communications Operator

Salary

$40,883.00 Annually

Location

City of Bloomington Utilities, IN

Job Type

Regular Full-Time (40hrs/week; with benefits)

Department

Utilities/Communications

Opening Date

10/28/2026

Closing Date

11/4/2026 11:59 PM Eastern

FLSA

Non-Exempt

Bargaining Unit

N/A

Typical Work Schedule:

Monday through Friday 8:00 am to 5:00 pm

Position Reports to:

Communications Manager

Supervises Staff:

No

• Description
• Benefits
• Questions

Description

The City of Bloomington is hiring a Communications Operator with the Utilities department. Our employees do the essential work that keeps Bloomington running, from maintaining streets and infrastructure to operating utility systems and maintaining City equipment. These jobs require skill, teamwork, hard work, and a commitment to public service. If you take pride in your work and want to make a difference in the community, we invite you to apply.

Duties

This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation:

Primary

Relay factual and helpful information to and from customers and other members of the public via multi-line telephone, email, and proprietary software, such as GIS.

Facilitate City of Bloomington Utilities (CBU) activities by communicating clearly and efficiently with CBU staff, other City Departments, and external stakeholders.

Support CBU decision-making via data collection and distribution.

Protect CBU assets and personnel safety by monitoring via close circuit television all activity surrounding the CBU Service Center and communicating anomalies.

Initiate City staff activities in response to severe weather or other emergencies.

Promote efficient City traffic flow for emergency responders by communicating CBU-related street closings/openings.

Develop all materials for CBU staff internal communications, such as contact and notification lists.

Coordinate calls from work crews and dispatches assistance if necessary.

Secondary

Participate in quarterly meetings, annual training, and assists in training new Communication Operators.

Take all reasonable steps to maintain a safe work environment.

Perform related duties as assigned.

Job Requirements

High school diploma / GED, limited training or a combination of education and experience that provides the knowledge, skills, and abilities to perform the duties of this position.

Over one year of experience in similar type jobs.

Knowledge of department functions and standard office procedures, and ability to learn to operate various communication equipment, such as office phones and email systems.

Knowledge of Microsoft Office and/or Google Suite.

Knowledge of English grammar, spelling, punctuation, and ability to perform arithmetic calculations.

Difficulty of Work and Personal Work Relationship

Difficulty of Work

Communications Office is staffed 24 hours per day, 365 days per year. Generally works routine hours, but may be asked to cover other shifts as needed.

Work environment is a modern office with no unusual physical demands.

Personal Work Relationships

Maintains frequent contact with department supervisors and associates, representatives of other government and community agencies, and members of the general public for the purpose of receiving daily assignments and giving and receiving factual work-related information.

An Equal Opportunity Employer, La Egualdad De Oportunidades De Empleo Es La Ley. The City of Bloomington does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Bloomington validates authorization to work using E-Verify, which provides the Social Security Administration and the Department of Homeland Security with information from each new employee's I-9 form to confirm work authorization.

We offer an excellent benefits package to regular full-time and part-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, and personal time off.

• Eligible employees receive 13 paid holidays per year. They may earn up to 4 weeks (160 hours) of Paid Time Off in their first year of employment and 5 weeks (200 hours) in their second calendar year of employment.
• The City contributes 100% of the 14.2% of a regular employees salary to their retirement fund through the Indiana Public Retirement System (INPRS). Employees may contribute additional pre-taxed dollars to a 457(b) Deferred Compensation Plan account to supplement their retirement earnings. The City will contribute double the amount of the employees 457 (b) contribution to a 401(a) account up to $30 per pay.
• Health, vision, and dental insurance premiums are subsidized by the City and are available on day one of employment to regular employees. Employees may elect the High Deductible Insurance plan with the City providing an HSA contribution and if the employee is a non-smoker or participating in the Tobacco Cessation program, the employee only plan is at no cost to the employee.
• Employees and their dependents (ages 3 and up) who are on the Citys health insurance may utilize the City Employee Health Clinic.
• Employee Tuition reimbursement plan.*
• Employees may receive over $2,400 per year in HSA contributions and wellness reimbursements, insurance discounts, and incentives.
• The City offers life insurance, accidental death and dismemberment, and long term disability insurance at no cost to employees. Employees may elect voluntary term life and short-term disability insurance.
• After 1 year of employment, six weeks of paid parental leave are available to eligible employees.
• Student Loan Forgiveness: The City of Bloomington is an eligible employer for the Public Service Loan Forgiveness program. The PSLF Program forgives the remaining balance on Direct Loans.*
• City Employees can participate in the Sustainable Commuter Incentive program for financial incentive.
• City Employees are able to ride the Bloomington Transit for free.
• Conditions and restrictions apply.

01

Explain how you meet the job requirement of at least one year of experience in a similar type job.

Required Question

Employer City of Bloomington, Indiana

Address 401 North Morton Street

Bloomington, Indiana, 47404

Phone 812-349-3404

Website https://bloomington.in.gov/