Communications Officer

Communications Officer

Salary

$4,700.80 - $5,947.07 Monthly

Location

101 W. 10th Street, Pueblo, CO 81003, CO

Job Type

Full Time

Job Number

03087

Department

Communications Center

Opening Date

11/05/2026

Closing Date

11/29/2026 11:59 PM Mountain

FLSA

Non-Exempt

Bargaining Unit

IBPO

• Description
• Benefits
• Questions

POSITION SUMMARY

Receives and relays emergency and non-emergency public safety calls via radio and phone, and dispatches public safety law enforcement, fire, and emergency medical services for an emergency communications center (ECC). Duties include taking emergency and non-emergency calls, including referrals to outside agencies; entering call records, maintaining call logs, and compiling call-related statistics; and operating computer-aided dispatch systems for public safety law enforcement, fire, and emergency medical dispatch. This position is safety-sensitive and involves handling confidential information. Performs specialized, complex telecommunications and dispatch duties requiring independent judgment, critical thinking, decision-making, and thorough knowledge of communications equipment, policies, and procedures.

WHAT YOU WILL DO

Receives and prioritizes 911 and non-emergency calls and digital requests for help from the public for police, fire, ambulance, and other emergency services; gathers, analyzes, and reports critical information during life-or-death situations, including crimes in progress, medical emergencies, and fire/rescue incidents; and dispatches units in accordance with policy.

Administers care by providing pre-arrival medical or fire safety instructions, guiding callers through procedures such as CPR, childbirth, or bleeding control, or providing safety instructions for fire calls while emergency medical services and/or fire departments are en route.

Operates a range of public-safety communications equipment, including multi-channel radios, 911 emergency telephone systems, text-to-911 systems, advanced location systems, computer-aided dispatch systems, instant-recall recorders, and paging and intercom systems.

Transmits, receives, records, and disseminates teletype information from state and national computer networks regarding wanted persons, stolen property, vehicle registrations, stolen vehicles, and related matters; relays information to field deputies; and maintains certification in the National Crime Information Center/Colorado Crime Information Center (NCIC/CCIC).

Enters automated activity records into the computer system, maintains various logs related to public safety dispatch operations, and communicates via email.

Coordinates and relays information and requests for assistance involving other law enforcement and firefighting agencies; coordinates and assigns resources as necessary in emergency and non-emergency situations; and maintains communication with all units to monitor the status and locations of law enforcement, fire, and emergency medical service units.

Interprets maps for members of the public, field personnel, and other agencies to assist in locating specific geographic areas. Applies local geographic knowledge to identify callers' locations on maps and provide appropriate, timely assistance.

Provides assistance, information, and guidance to callers from outside the agency; refers or transfers calls to external agencies, as appropriate.

Communicates effectively with the public and internal team members, both orally and in writing, and collaborates as an integral member of the team.

Provides life-safety information to first responders during emergencies, including officer-down and MAYDAY calls, to support appropriate protective actions.

WHAT YOU HAVE

Candidates must be at least 18 years of age and have a high school diploma or GED. A valid driver's license at the time of application is required. A valid Colorado driver's license at time of hire is required.

Testing includes, but is not limited to, a computerized multi-task test, interview, and mandatory observation session. Prior to employment, candidates will complete a background investigation, polygraph examination, physical examination to include a drug screen, and psychological evaluation. The expected duration of the selection process will normally not exceed two months. Candidates not selected may reapply in the future. This position requires shift work, including weekends and holidays. This posting may be used to fill multiple vacancies.

Compensation:

$4,700.80-$5,947.07 Monthly

(Although the entire salary range is posted, the position starts at $4,700.80 per month.)

WHAT PUEBLO COUNTY OFFERS

• Shift differential pay
• Referral/Recruitment incentives
• Trainer pay
• Tuition reimbursement
• Take-home vehicle (Patrol)
• Opportunity to work in many diverse areas
• Comprehensive Benefits package (medical, dental, vision, etc.) (full-time employees)
• Generous Vacation and Sick Leave Accrual
• County Retirement Program
• Autonomy to grow and find your career path with supportive leadership
• Truly inclusive and diverse environment
• Fitness Center (Historic Pueblo Courthouse Building)
• May be eligible for up to 12 weeks of Paid Parental Leave Benefits (full-time employees)

EMPLOYEE BENEFITS SUMMARY

REMAINDER OF 2026 PAID HOLIDAYS

• Veterans Day - November 11th
• • Day before Thanksgiving - November 25th (Early Release at 12:00pm)
• • Thanksgiving Day - November 26th
• • Day after Thanksgiving - November 27th
• • Christmas Eve Day - December 24th
• • Christmas Day - December 25th
• Day before New Years Day - December 31st (Early Release at 12:00pm)
• One Personal Day (County employees will have one paid personal day off in 2026. This paid day off is to be chosen by the employee and approved by their Elected Official or Department Director.)
• = Regular Part-Time Employees who are scheduled to work on a 2026 Holiday will receive Holiday Pay for two (2) of the Holidays of their choice (marked with the single asterisk * above) as approved by their Elected Official or Department Director
• When a holiday falls on a Saturday, Friday will be celebrated as the County holiday
• When a holiday falls on a Sunday, Monday will be celebrated as the County holiday
• Early releases are at the discretion of the Elected Official or Department Director and may vary based on the operational needs of their offices/departments.
• All time off work taken by County employees for the days designated as Early Release shall be considered holiday time off for purposes "worked time" in determining Overtime in accordance with the Fair Labor Standards Act (FLSA).
• If an employee is absent the day preceding or following the holiday without prior approval, the employee will not be paid for the holiday
• The following time off types will not contribute to the daily or weekly overtime calculation: Unpaid Days Off, Unpaid Personal Days, and Unpaid Early Release Days.
• Any employee that is required to work by their supervisor on a designated Unpaid Day Off,

a designated Unpaid Personal Day or during a designated Unpaid Early Release period shall be paid for work required and performed during such days and periods.

• No employee may work during an Unpaid Day Off, an Unpaid Personal Day, or during an Unpaid Early Release period without the express authorization of their supervisor. This Resolution contemplates and authorizes supervisors to direct work during Unpaid Days Off, Unpaid Personal Days, or Unpaid Early Release Periods for community safety and County government essential activities such as snow removal, social worker visits for child welfare and other family emergencies, response to emergency calls by facilities and fleet employees, and required court appearances by County employees.
• For weeks in which an Unpaid Day Off or an Unpaid Early Release takes place, County Exempt employees are designated as Non-Exempt employees under the Fair Labor Standards Act. Those employees so designated will be required to clock in and out of work via email to their Director for all days worked during weeks that include an Unpaid Day Off.
• No employees shall be permitted to work over 40 hours during a week that includes an Unpaid Day Off or an Unpaid Early Release without the express written authorization of their Director or Elected Official.
• The above 2026 Holiday Schedule Resolution was originally approved by the Board of County Commissioners on December 15th, 2025 and then revised on February 12th, 2026 & March 12th, 2026*

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UPCOMING 2027 PAID HOLIDAYS

• New Years Day - January 1st
• Martin Luther King, Jr. Day - January 18th
• Presidents Day - February 15th
• Memorial Day - May 31st
• Juneteenth Day (observed) - June 18th
• Independence Day (observed) - July 5th
• Labor Day - September 6th
• Francis Xavier Cabrini Day - October 5th
• Veterans Day - November 11th
• Employee Appreciation Day - November 24th
• Thanksgiving Day - November 25th
• Day after Thanksgiving - November 26th
• Christmas Eve Day - December 24th
• Christmas Day (observed) - December 25th
• New Years Eve- December 31st
• Personal Leave - 16 hours - All full-time County employees will receive 16 hours of Personal Leave in 2027, regardless of position, schedule, department, or office. Use of Personal Leave is selected by the employee and subject to approval by their Chief Officer, Department Director, or Elected Official.
• When a holiday falls on a Saturday, the County observes it the Friday before; when it falls on a Sunday, the County observes it the Monday after; unless the annual resolution states otherwise.
• Regular part-time employees scheduled to work on a holiday will receive holiday pay for two (2) holidays of their choice, as approved by their Chief Officer, Department Director, or Elected Official.
• All County employees will receive the equivalent of 2 average workdays (16 hours) as Personal Leave in 2027. While we understand some offices/departments work varying schedules, this is the BOCCs way of keeping the personal leave fair and consistent. Personal Leave time is to be chosen by the employee and approved by their Chief Officer, Department Director, or Elected Official. Personal Hours are added to the employees' Personal Leave Balance in Workday on January 1. Personal hours are given at the beginning of each calendar year based on BOCC approval and do not roll over from year to year. Consider them a use or lose benefit.
• If an employee is absent the day preceding or following the holiday without prior approval, the employee will not be paid for the holiday.
• If an employee needs to work on a County recognized holiday and has received the authorization to do so by their Supervisor, Chief Officer, Department Director, or Elected Official, the hours worked on said holiday will be paid as normal work hours. However, the employee can request to bank the number of hours worked as the equivalent of banked holiday hours which will be added to the Personal Leave balance in Workday. Employees will have until the end of the calendar year to use those hours. Personal leave hours do not roll over from year to year. Questions on how to bank Holiday Hours Worked should be directed to the Human Resources Department.
• The following time off types will not contribute to the daily or weekly overtime calculation: Unpaid Days Off, Unpaid Personal Days, and Unpaid Early Release Days.
• The above 2027 Holiday Schedule Resolution was originally approved by the Board of County Commissioners on October 13th, 2026 *

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SICK LEAVE

Regular full-time employees accrue eight (8) hours per month with a maximum accrual of 960 hours.

VACATION LEAVE

• Upon initial date of hire: earn eight (8) hours per month with a maximum accrual of 144 hours.
• After 5 years: earn twelve (12) hours per month with a maximum accrual of 216 hours.
• Ater 10 years: earn sixteen (16) hours per month with a maximum accrual of 288 hours.

RETIREMENT

All Regular Full-Time employees and Elected Officials are required to participate in the County Retirement Plan upon completion of one (1) month of continuous employment. A pre-tax deduction of 8.25% will be deducted from the employees monthly pay.

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EMPLOYER MEDICAL CONTRIBUTION

Pueblo Countys contribution toward the purchase of your benefit options on a tiered approach and based on which medical plan you elect.

If Benefit Selections:

• Are greater than the employer contribution dollar amount, the difference is deducted from paycheck
• Are equal to the employer contribution dollar amount, there is no effect on pay
• Are less the employer contribution dollar amount, additional pay or cash back is not optional

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MEDICAL INSURANCE - ANTHEM BLUE CROSS/BLUE SHIELD (optional)

Medical, Dental, & Vision Rates and Tiers that are in BLACK are for the 2026 Plan Year (effective January 1st, 2026)

Medical, Dental, & Vision Rates and Tiers that are in RED are for the 2027 Plan Year (effective January 1st, 2027)

NOTE: All Rates are shown on a per month basis which aligns with our monthly pay schedule

HIGH DEDUCTIBLE HEALTH PLAN

Employee OnlyEmployee + One Employee + FamilyEmployee Contribution

• $29

$115

$191

Employer Contribution

$852$1,428

$1,938

Total Premium

$823

$1,543

$2,129

HIGH DEDUCTIBLE HEALTH PLAN

Employee Only

Employee + One

Employee + Child(ren)

Employee + Family

Employee Contribution

$130

$285

$233

$415

Employer Contribution

$734

$1,617

$1,323

$2,351

Total Premium

$864

$1,902

$1,556

$2,766

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PPO

Employee OnlyEmployee + One Employee + FamilyEmployee Contribution$29$260$382Employer Contribution

$860$1,453

$1,969

Total Premium$889$1,713

$2,351

PPO

Employee OnlyEmployee + One Employee + Child(ren)Employee + FamilyEmployee Contribution

$139

$305

$250

$444

Employer Contribution

$786$1,730

$1,415

$2,516Total Premium

$925

$2,035

$1,665

$2,960

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HMO w/ Deductible

Employee OnlyEmployee + One Employee + FamilyEmployee Contribution$123$442$647Employer Contribution

$876$1,484

$2,014

Total Premium$999$1,926

$2,661

HMO w/ Deductible

Employee OnlyEmployee + One Employee + Child(ren)Employee + FamilyEmployee Contribution

$157

$345

$282

$502

Employer Contribution

$889$1,956

$1,601

$2,845Total Premium

$1,046

$2,301

$1,883

$3,347

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Low HMO

Employee OnlyEmployee + One Employee + FamilyEmployee Contribution$157$507$738Employer Contribution

$881$1,495

$2,030

Total Premium$1,038$2,002

$2,768

Low HMO will NOT be offered in 2027

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DENTAL INSURANCE - AMERITAS (optional)

Employee OnlyEmployee + One Employee + FamilyEmployee Contribution$20$43$66Employer Contribution

$7$17

$25

Total Premium$27$60

$91

Employee OnlyEmployee + One Employee + Child(ren)Employee + FamilyEmployee Contribution

$20

$42

$55

$66

Employer Contribution

$7$14

$10

$32Total Premium

$27

$56

$65

$98

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VISION INSURANCE - ANTHEM BLUE CROSS/BLUE SHIELD (optional)

Note: There is no Employer Contribution to Vision Insurance

Employee OnlyEmployee + One Employee + FamilyEmployee Contribution$6$12$19Employer Contribution

$0$0

$0

Total Premium$6$12

$19

Employee OnlyEmployee + One Employee + Child(ren)Employee + FamilyEmployee Contribution

$6

$13

$11

$19

Employer Contribution

$0$0

$0

$0Total Premium

$6

$13

$11

$19

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LONG TERM DISABILITY - THE STANDARD (required)

Coverage pays 60% of your wages up to $4,800 with a 90-day waiting period.

Your monthly cost = (monthly pay)/100 x 0.410

BASIC LIFE AND AD&D BENEFIT (required)

Employees are required to purchase the basic option for $3.10, however, they may elect to purchase additional coverage.

FLEXIBLE SPENDING ACCOUNT (optional)

This benefit allows you to pay for certain expenses (medical and/or dependent care needs) with "pre-tax" dollars. You specify the dollar amount you would like deducted from your monthly paycheck (minimum of $25), then when you incur an eligible expense, you pay it. Then you submit a claim form and original receipt for reimbursement.

Note: According to IRS rules, any funds left in your FSA account(s) at the end of the year cannot be returned to you. They are considered "use or lose" funds.

ADDITIONAL INSURANCES/BENEFITS (optional)

• Optional Life Insurance
• Spouse/Dependent Life Insurance
• Other Self-Funded Retirement Plans
• These are post-tax benefits. *

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Any questions? Please contact our Human Resources Department at: hr@pueblocounty.us

01

Are you at least 18 years of age?

• YES
• NO

02

Do you have a high school diploma or GED?

• YES
• NO

03

Do you have a valid driver's license?

• YES
• NO

04

Have you ever been convicted of a felony OR are you currently awaiting a disposition for a felony charge?

• YES
• NO

05

Were you referred/recruited by a current employee of the Pueblo County Sheriffs Office?

• YES
• NO

06

If yes, please list the name of the employee that referred/recruited you.

Required Question

Employer Pueblo County

Address 215 W. 10th St

Suite 303

Pueblo, Colorado, 81003

Phone 719-583-4202

Website http://county.pueblo.org/government/county/department/hr/negov