Best Practices, Budget Management, Budgeting, Business Administration, Business Strategy, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Capital Project, Communication Skills, Communication Systems, Conflict Resolution, Construction Safety, Continuous Improvement, Criminal Justice, Customer Support/Service, Data Analysis, Disciplinary Action, Driver's License, Emergency Care, Emergency Management, Emergency Response, Emergency Services, Employee Relations, Equipment Replacement, Expense Tracking, Federal Laws and Regulations, Financial Management, Information Technology & Information Systems, Leadership, Licensing, Maintain Compliance, Metrics, Multitasking, Operational Audit, Operational Communications, Operational Improvement, Operational Strategy, Operational Support, Operations Guidelines, Operations Management, Operations Planning, Operations Processes, Organizational Skills, People Management, Performance Analysis, Policy Implementation, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Public Administration, Public Safety, Quality Assurance, Quality Management, Regulations, Regulatory Compliance, Relationship Management, Reporting Skills, Requirements Validation/Verification, Resource Management, Retirement Plan, Sales Management, Security Protocols, Service Delivery, Staff Development, Staff Requirements, Staff Training, State Laws and Regulations, Strategic Planning, Systems Maintenance, Technical Leadership, Telecommunications, Telecommunications Equipment, Training Program Development, Vendor/Supplier Relations
Communications Manager
Salary
$90,487.30 - $131,206.58 Annually
Location
Public Safety Building, 555 W. Walker St, League City, TX
Job Type
Full Time
Job Number
FY202600138
Department
Police
Opening Date
06/30/2026
FLSA
Exempt
- Description
- Benefits
- Questions
Job Description
The Public Safety Communications Manager is responsible for the overall administration, leadership, and management of the Citys consolidated Public Safety Communications Center, which provides emergency and non-emergency communications services for Police, Fire, Emergency Medical Services (EMS), and other public safety operations. This position oversees 9-1-1 call-taking, emergency dispatch services, communications technology systems, staffing, training, quality assurance, budgeting, and regulatory compliance.
The Public Safety Communications Manager develops and implements operational policies and procedures, ensures compliance with applicable federal and state requirements, directs personnel, manages communications technology resources, and coordinates communications activities during routine operations, critical incidents, and emergency events. The position serves as a key public safety leader and collaborates with City departments, emergency response agencies, regional partners, and communications stakeholders to ensure the efficient and effective delivery of emergency communications services. Duties and responsibilities may be modified at any time to meet the needs of the organization.
Job Functions
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Plan, organize, direct, and oversee all operations of the Public Safety Communications Center.
- Manage emergency and non-emergency call-taking and dispatch services for Police, Fire, and EMS operations.
- Develop, implement, and maintain communications center policies, procedures, standards, and operational guidelines.
- Ensure continuous operational readiness and appropriate staffing for twenty-four-hour communications services.
- Direct the recruitment, selection, training, supervision, evaluation, and disciplinary processes for communications personnel.
- Develop employee training programs and ensure compliance with all required certifications, licensing, and continuing education requirements.
- Oversee quality assurance and quality improvement programs to ensure compliance with operational standards and best practices.
- Monitor operational performance through data analysis, workload assessments, call review processes, and service metrics.
- Manage Computer-Aided Dispatch (CAD), radio systems, recording systems, telecommunications equipment, and other public safety communications technologies.
- Coordinate technology upgrades, equipment replacement projects, vendor relationships, and system maintenance activities.
- Serve as the department liaison with public safety communications partners, regional agencies, consortium members, and emergency communications stakeholders.
- Ensure compliance with CJIS, TCIC, NCIC, TLETS, and other applicable state and federal regulations governing criminal justice information systems.
- Oversee required audits, validations, reporting requirements, security protocols, and regulatory compliance activities.
- Prepare and administer the communications division budget and monitor expenditures.
- Research, evaluate, and recommend operational improvements, technology enhancements, and capital projects.
- Coordinate communications center operations during emergency incidents, disasters, and major public events.
- Investigate operational concerns, service complaints, and communications-related incidents.
- Prepare reports, presentations, recommendations, and correspondence for executive leadership.
- Promote a culture of professionalism, accountability, customer service, and continuous improvement.
- Perform all other duties as assigned.
Qualifications
Required
- Bachelors degree in Public Administration, Emergency Management, Criminal Justice, Communications, Business Administration, or a closely related field.
- Five (5) years of progressively responsible experience in public safety communications, emergency dispatch, 9-1-1 operations, or a related field.
- Three (3) years of supervisory or management experience.
- Experience working in a public safety communications center supporting emergency response operations.
- An equivalent combination of education, training, and experience may be considered in lieu of formal education.
- Valid Texas Drivers License or the ability to obtain one within a timeframe established by the City.
- Ability to obtain and maintain all certifications required by applicable laws, regulations, and departmental policies.
Preferred
- Masters degree in a related field.
- Experience managing a consolidated Police, Fire, and EMS communications center.
- APCO Registered Public-Safety Leader (RPL), Emergency Number Professional (ENP), Certified Public-Safety Executive (CPE), or similar professional certification.
- Experience serving as a Terminal Agency Coordinator (TAC) or administering CJIS-related programs.
- Experience managing public safety communications technologies, including CAD and radio systems.
- Experience with accreditation, emergency management, or regional communications partnerships.
Supplemental Information
Knowledge
- Principles and practices of public safety communications management.
- Emergency dispatch operations for Police, Fire, and EMS services.
- Enhanced 9-1-1 systems, CAD systems, radio communications systems, and related technologies.
- CJIS, TCIC, NCIC, TLETS, and applicable state and federal regulations.
- Incident Command System (ICS) and emergency management principles.
- Personnel management, budgeting, strategic planning, and organizational leadership.
Skills
- Leadership, supervision, and employee development.
- Strategic planning and operational management.
- Budget preparation and fiscal oversight.
- Project and technology management.
- Effective verbal and written communication.
- Data analysis, problem-solving, and decision-making.
- Conflict resolution and relationship management.
Abilities
- Lead a complex public safety communications operation.
- Exercise sound judgment during emergency situations.
- Analyze operational issues and implement effective solutions.
- Manage multiple priorities and projects simultaneously.
- Establish and maintain effective working relationships with employees, public safety partners, vendors, and the public.
- Maintain confidentiality of sensitive criminal justice and public safety information.
Full-time employees are eligible to participate in our standard benefits program which includes:
- Vacation leave accruals at the rate of 3.33 hours per pay period x 24 pay periods;
- Paid holidays that are determined on an annual basis;
- Employee paid medical, dental, vision, and life insurance programs paid for by the City; (Effective on first day of the month after your hire date - family benefits are available and require premiums paid by the employee).
- TMRS retirement plan that requires a mandatory employee contribution of 7% of gross earnings. The City matches this contribution at a rate of 2 to 1
01
Do you have a Bachelors degree in Public Administration, Emergency Management, Criminal Justice, Communications, Business Administration, or a closely related field, OR an equivalent combination of education, training, and experience?
02
Do you have at least five (5) years of progressively responsible experience in public safety communications, emergency dispatch, 9-1-1 operations, or a related field?
03
Do you have at least three (3) years of supervisory or management experience?
04
Do you have experience working in a public safety communications center supporting emergency response operations?
05
Do you have a valid Texas Drivers License or the ability to obtain one within a timeframe established by the City?
Required Question
Employer City Of League City
Address 300 W Walker St.
League City, Texas, 77573
Phone 281-554-1000
Website http://www.leaguecitytx.gov