Communications Center Specialist

Licensure/Certification: Crisis Prevention Institute Non-Violent Crisis Intervention, Crisis Communications, or CIT within 1 year of hire; APCO Public Safety Tele-communicator I and RQI Responder certified within 6 months of hire, required. Experience: Satisfactory experience as a Communications Technician, Emergency Telecommunications Specialist, Dispatcher, - Preferred Related experience will be considered.

What We Offer:

Job Title: Communications Center Specialist
Location: Monroe, NC
Schedule: NIGHTS 5:30 PM – 5:30 AM, rotating 12-hour shifts with every other weekend off

 

Overview:
Join the Security Operations Center (SOC) at Novant Health as a Communications Center Specialist. This role is central to ensuring the safety of patients, visitors, and staff by managing high volumes of communication and dispatching Protective Services during both routine and emergency situations.

 

Why Join Us:

• Be part of a supportive, professional team where quality care and service go hand in hand

• Enjoy opportunities for professional growth in a dynamic healthcare setting

• Work in an inclusive environment that values the talents and perspectives of all individuals

 

What We're Looking For:

• Education: High School Diploma or GED, required. Some College Courses Preferred
• Experience: Satisfactory experience as a Communications Technician, Emergency Telecommunications Specialist, Dispatcher, - Preferred Related experience will be considered.
• Licensure/Certification: Crisis Prevention Institute Non-Violent Crisis Intervention, Crisis Communications, or CIT within 1 year of hire; APCO Public Safety Tele-communicator I and RQI Responder certified within 6 months of hire, required.
• Additional Skills (required): DPS, Security, law enforcement or military communications experience.

What You'll Do:

• Act as the central communication hub for the Security Operations Center

• Dispatch Protective Services in response to calls and incidents

• Monitor radio traffic and track real-time status updates

• Respond to and document routine and emergency calls from team members, visitors, patients, and Public Safety personnel

• Understand and apply Public Safety protocols, policies, and applications

• Maintain thorough knowledge of all Novant Health facilities and Department of Public Safety (DPS) program