Communication Specialist - Jacksonville

Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a Difference in Your Community! We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us!

As a Communication Specialist, you play a crucial role in ensuring effective communication and coordination within the emergency medical services team. Your responsibilities include coordinating communication between dispatchers and facilities to ensure timely and accurate responses to service requests for ambulance transports.

Essential Duties and Responsibilities:

• Ensuring that callers are notified of any delay in transports upon request of dispatch
• Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately
• Operates computers, software, and multi-line phone system
• Flexible as to work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays

• Must be able to sit for long periods of time
• Must be able to hear well
• Must be able to speak, write, and understand English fluently

• Minimum of a high school diploma or equivalent
• Knowledge of medical terminology
• Proficiency in spelling and writing English
• Strong communication skills and ability to work in a team environment
• Ability to deal with high stress situations
• Customer service experience
• Working knowledge and proficiency of electronic communication
• Able to quickly manage and transition between various tasks while maintaining attention to detail
• Self-confidence, emotional stability, good judgment, and tolerance for high stress
• Possess good verbal communication skills
• Ability to handle adverse situations effectively

• Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account
• Retirement Plans: 401K and Roth 401K, with a company match
• Paid Time Off
• Employer Paid: Basic Life Insurance and Long-Term Disability
• Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
• Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education