Communication Desk Assistant II
Experience Level: Entry to Mid-Level
Location: Birmingham, AL
Contract- 3 Years
Client- Alabama Power
Position Overview
The Communication Desk Assistant II provides administrative and coordination support for safety communications, presentations, and outreach initiatives. This role supports event scheduling, maintains communication logs and metrics, manages customer surveys, and ensures smooth day-to-day communication operations.
The ideal candidate is organized, detail-oriented, customer-focused, and capable of working independently in a fast-paced environment.
Key Responsibilities
Event Coordination & Scheduling
- Coordinate and schedule safety presentations and related events
- Maintain detailed event logs and tracking metrics
- Support program reporting and performance tracking
Communication Monitoring
- Monitor communication channels including:
- Email
- Phone
- Online service requests
- Respond to inquiries or route requests appropriately
Documentation & Reporting
- Create and manage:
- Documents
- Spreadsheets
- Presentations
- Record and compile customer survey data
- Maintain accurate records and organized filing systems
Administrative & Operational Support
- Pack and mail materials (light lifting required)
- Provide general administrative support to communications and safety teams
- Assist with updating program materials and internal resources
Required Qualifications
- Bachelor’s degree in:
- Business
- Communications
- Education
- Marketing
- Proficiency in Microsoft Office Suite:
- Excel
- PowerPoint
- Word
- Outlook
- Excellent written and verbal communication skills
- Strong customer service skills