Immediate opening for a Commercial Loan Servicing Manager with a very successful regional financial institution.
The Commercial Loan Servicing Manager is responsible for the administration, servicing, and operational oversight of the Bank’s commercial loan portfolio, including commercial real estate, construction, C&I, SBA, and participation loans. This role serves as the primary subject matter expert for commercial loan servicing functions and is initially structured as a high-impact individual contributor position with the opportunity to build and lead a dedicated servicing team as the portfolio and operational complexity grow.
The ideal candidate combines strong technical expertise in commercial loan operations with a process-oriented mindset, excellent organizational skills, and the ability to collaborate effectively across lending, credit, compliance, and finance functions. This individual will play a key role in ensuring operational accuracy, regulatory compliance, portfolio integrity, and a high-quality borrower experience.
RESPONSIBILITIES:
- Manage day-to-day servicing activities for the commercial loan portfolio, including:
- Loan boarding and maintenance
- Payment processing and reconciliation
- Rate changes and payment adjustments
- Maturity and renewal tracking
- Escrow and reserve administration
- Construction draw administration
- Collateral and covenant tracking
- Participation loan servicing
- Ensure accuracy and completeness of loan records within the core and ancillary systems.
- Coordinate loan funding activities and ongoing servicing requirements with lenders, credit administration, and treasury management teams.
- Process and review loan modifications, extensions, renewals, assumptions, and payoffs.
- Monitor exception reports and resolve servicing discrepancies in a timely manner.
- Support servicing for complex credit structures and syndicated/participation relationships.
Compliance & Risk Management
- Ensure servicing activities comply with Bank policies, loan agreements, regulatory requirements, and audit standards.
- Maintain accurate collateral documentation, UCC filings, insurance tracking, and flood compliance records.
- Assist with internal and external audits, loan reviews, and regulatory examinations.
- Support compliance with servicing requirements where applicable.
- Identify operational risks and recommend process improvements and controls.
Operational Leadership & Process Improvement
- Serve as the primary operational resource for commercial loan servicing workflows and procedures.
- Develop, document, and enhance servicing policies, procedures, and controls.
- Partner with leadership to improve operational efficiency, scalability, and customer service.
- Participate in system implementations, upgrades, and process automation initiatives.
- Generate and analyze servicing-related reports and portfolio metrics.
Team Development & Future Leadership
- Help establish the operational framework for a scalable commercial loan servicing function.
- Participate in workforce planning and workflow design as the department grows.
- Assist with onboarding, training, and mentoring future servicing staff.
- Provide recommendations regarding staffing, technology, and process enhancements to support portfolio growth.
REQUIREMENTS:
- Minimum 5–7 years of experience in commercial loan servicing, loan operations, or commercial banking operations.
- Experience servicing commercial real estate, construction, and C&I loans required.
- Prior experience in a community bank or regional bank environment strongly preferred.
- Supervisory or team lead experience is a huge plus
For further consideration regarding this and/or other opportunities please inquire confidentially to mike@scsacramento.com or call 916-850-2437. All inquiries held in strict confidence. Thank you for your interest.