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Commercial Loan Administrator
Dover, NH
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Job Type
Full-time
Description
Job Summary:
The Commercial Loan Administrator provides supports to the Commercial Lending team by administering commercial loan origination activities, assisting with problem loans and work-out situations, as well as ensuring accurate and efficient completion of all necessary documentation. This role provides superb customer service to loan applicants and processes loan applications; ensuring completeness, accuracy, and timely administration of required documentation according to loan administration guidelines and checklists.
Essential Functions:
- Generate commitment letters and other documents for all types of new commercial loans according to established Bank policy and procedures (and SBA guidelines where applicable)
- Track reimbursable costs and expenses throughout the origination, underwriting and closing process and ensures all required costs are included on the closing statement
- Produce accurate in-house loan closing documentation
- Review loan closing statements for accuracy, coordinate loan closings, and distribute loan proceeds to borrowers and outside vendors
- Enter all missing documentation for tracking and follow up to ensure the timely receipts of recorded documents and other missing items
- Obtain credit reports as requested and flood certifications
- Respond in a professional manner, conducting research and providing resolution to customer inquiries, ensure that Quality Customer Service standards are consistently achieved
- Exercise judgement and discretion on when to escalate difficult customer service issues to management
- Prepare portfolio reports as required for the Commercial Loan Dept. and Loan Officers Review Committee (LORC)
- Maintain knowledge of, and ensures compliance with, Federal and State banking regulations and adheres to all Bank policies and procedures. Provides some oversight on loans closed as approved
- Prepares LORC packages weekly and ensures delivery to all LORC members and participants
- Assist Commercial Loan Officers to obtain missing financials or other documentation from customers
- Process daily overdraft list, forward to lenders, perform additional follow up as needed
- Performs other duties as requested
Core Competencies:
- Customer Focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships
- Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
- Quality and Work Standards: Setting high standards of performance for self and others, self-imposing standards of excellence rather than having standards imposed.
- Integrity: Demonstrates honesty; keeps commitments; Maintains confidentiality. Adheres to organizational policies and procedures
Requirements
Minimum Requirements (education and experience):
- High School diploma or equivalent
- Minimum five years of experience in commercial lending function
- Excellent customer service, communication, and organizational skills
- Strong computer skills and familiarity with various software programs
Preferred:
- A thorough understanding of commercial lending guidelines is preferable
- Excellent customer service, communication, and organizational skills
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