Commercial Lines CSR

Provide administrative support for servicing condominium accounts, including claims, quoting, certificates, renewals, and working with preferred carriers and surplus lines. If you are an experienced Commercial Lines professional with a passion for customer service and a drive to excel in a collaborative and supportive environment, we encourage you to apply today!

Our client is a well-established independent insurance agency located in Beaverton, OR, known for its supportive and dynamic work environment. With a team of seasoned professionals, they are committed to delivering outstanding service to their clients. They offer a comprehensive benefits package, including full Medical, Dental, Vision, and a 401K plan.

Our client is seeking a dedicated and experienced Commercial Lines Customer Service Representative (CSR) to join their team. This is a fully onsite, 100% service-based role that plays a critical part in maintaining and growing strong client relationships. The ideal candidate will bring a strong work ethic, a collaborative spirit, and a passion for delivering exceptional customer care.

Responsibilities

• Provide administrative support for servicing condominium accounts, including claims, quoting, certificates, renewals, and working with preferred carriers and surplus lines.
• Process certificates and endorsements, run audits, remarket policies to carriers, and present and bind policies.
• Primarily handle renewal business, with some involvement in quoting new business.
• Collaborate with team members to share knowledge and ensure seamless service delivery.
• Maintain a high level of empathy and care in all customer interactions.
• Utilize HawkSoft software for account management and documentation.

Qualifications

• Minimum of 5+ years of experience in commercial insurance; experience with commercial property or condominium accounts is a strong plus.
• Currently working as a Commercial CSR or Account Manager.
• Property & Casualty (P&C) license strongly preferred; must be licensed in Oregon or able to obtain licensure quickly due to non-resident status.
• Independent agency experience is required.
• Proficiency in HawkSoft or similar insurance management software.
• Ability to work independently and manage tasks with minimal supervision.
• Strong team player who values collaboration and knowledge sharing.
• Exceptional work ethic and attention to detail.
• Empathy and a customer-first mindset.
• Must be able to work fully onsite in Beaverton, OR.

Ready to Take the Next Step?

If you are an experienced Commercial Lines professional with a passion for customer service and a drive to excel in a collaborative and supportive environment, we encourage you to apply today! This is a fantastic opportunity to bring your expertise to a respected independent agency and make a meaningful impact. Don't miss your chance to join a team that values your skills and dedication — apply now!

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