Position Summary: We believe in doing more than just managing memberships and policies — we build lasting relationships and deliver peace of mind to our clients. We’re looking for detail-oriented, client-focused Client Service Manager to be a vital part of our in-office team.
This isn’t just another desk job — it’s your chance to make a meaningful impact every day by helping rental car businesses grow protect what matters most.
Supervisory Responsibilities: None
Essential Tasks:
- Be the go-to support for producers and clients, ensuring memberships and insurance coverage is handled smoothly and professionally
- Process and deliver membership document, schedule training, and much more all with accuracy and care
- Communicate and resolve billing and membership questions with efficiency and tact
- Communicate directly with clients and colleagues to gather details and provide service to help grow the business
- Support Producers and Marketing Executives with technical expertise
- Build trusted relationships inside and outside the agency, acting as a reliable, approachable partner
Core Competencies:
- Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
- Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
- Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
- Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
- Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
- Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
- Dependability: Acknowledgment of the importance of being present and punctual.
- Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
- Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
- Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
Experience and Education:
- 1–2 years of property & casualty servicing experience (preferred but not necessary)
Licensing and Credentials:
- Active P&C license (or willingness to obtain one — we’ll support you!)
Systems:
- Strong Microsoft Office skills, Excel and Applied Epic or similar AMS experience a plus
Physical Requirements:
- Ability to lift 25 pounds
- Repeated use of sight to read documents and computer screens
- Repeated use of hearing and speech to communicate on telephone and in person
- Repetitive hand movements, such as keyboarding, writing, 10-key
- Walking, bending, sitting, reaching and stretching in all directions
Benefits & Compensation:
- Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
- Company paid holidays, plus PTO
- Employee wellness program
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.
*Applications will be accepted until the position is filled.