Commercial Lines Agent / Customer Service Representative
An established independent insurance agency serving the Durham/Chapel Hill area for more than 70 years is seeking a motivated professional to join our Commercial Lines team as a Commercial Lines Agent / Customer Service Representative (CSR).
This position is an excellent opportunity for a driven insurance professional interested in building a long-term career in commercial insurance. The successful candidate will work closely with an experienced Commercial Lines Agent who will provide mentorship and hands-on training to help strengthen skills in commercial insurance, account management, sales, and client service.
Responsibilities
- Assist with the creation, quoting, and issuance of new commercial insurance policies
- Provide ongoing customer service and account management for existing commercial client
- Respond to client questions regarding coverage, policies, renewals, billing, and other insurance needs
- Review existing accounts and identify opportunities for additional or improved coverage
- Support policy renewals, endorsements, certificates of insurance, and other policy changes
- Communicate with insurance carriers to obtain quotes and resolve policy-related issues
- Develop strong relationships with current and prospective clients
- Participate in sales and business development efforts to help grow the agency's commercial book of business
- Maintain accurate and organized client and policy documentation
Qualifications
- Active Property & Casualty insurance license required
- Commercial lines insurance experience preferred
- Strong communication and interpersonal skills
- Highly motivated, proactive, and eager to learn
- Comfortable working with clients and developing professional relationships
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Interest in sales, customer service, and account management
What We Offer
- Hands-on training and mentorship from an experienced Commercial Lines Agent
- Opportunity to expand knowledge of commercial insurance, sales, account management, and customer service
- Career growth within a well-established independent insurance agency
- Exposure to a variety of commercial clients and insurance products
- A collaborative environment where you can develop your expertise and build a long-term career
This is an ideal opportunity for someone who is ambitious, personable, detail-oriented, and motivated to grow within the commercial insurance industry.
YOUR FUTURE as an Independent Insurance Agent Starts Here
If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice!
IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.