Commercial Lines Account Manager

Welcome to Walker Insurance Agency, Inc., where exceptional customer service is at the forefront of everything we do! Located in the heart of Perry, Georgia, we are proud to cultivate a warm and welcoming work environment that celebrates our small-town roots and community-driven values. As a vital part of our team, you will be stepping into the role of Commercial Lines Account Manager. Here, your positive attitude and friendly demeanor will be the keys to building strong, long-term relationships with our valued business clients. We are eager to welcome passionate individuals who can aid us in delivering incredible service experiences that exceed customer expectations. This role offers the opportunity to grow both personally and professionally in a supportive and friendly setting. If you possess the skills to connect with people and are ready to make a positive impact, Walker Insurance Agency, Inc. is excited to meet you!

• Facilitate daily carrier downloads into agency management system.
• Generate Certificate’s of Insurance to all commercial clients as needed.
• Direct contact for prospective business insureds that have had no prior insurance coverage.
• Provide prompt, accurate, friendly service by responding to inquiries from existing policyholders regarding insurance availability, eligibility, policy changes, claim submission procedures, rates, billing procedures, and payment plans for small business accounts.
• Evaluate, review, remarket, and strategize with producers on standard market commercial renewal policies for small business accounts as needed.
• Evaluate, review, remarket, and strategize with producers on excess and surplus lines commercial renewal policies for small business accounts as needed.
• Provide ethical advice to commercial policyholders on matters of protection and coverage.
• Manage and update commercial customer databases within agency management software for small business accounts.

• Education: Bachelor's degree, preferably in business, or insurance industry experience equivalent is required.
• Experience: A minimum of 1 year of customer service or sales experience, preferably within the insurance or financial services industry.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with clients.
• Problem-Solving: Strong problem-solving abilities and de-escalation skills to manage customer concerns.
• Customer Focus: Dedicated to providing top-notch customer service with a positive attitude.
• Attention to Detail: Keen attention to detail to ensure accuracy in data entry and client information management.
• Technical Skills: Proficient with Microsoft Office Suite and database management software.