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Commercial Lines Account Manager

Alera Group

New Castle, Delaware(remote)

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JOB DETAILS
SKILLS
Asset Management, Billing, Brokerage, Communication Skills, Compensation and Benefits, Corporate Compliance, Corporate Policies, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Documentation, Employee Benefits, Follow Through, Health Informatics, Insurance, Insurance Documentation, Insurance Regulations, Insurance Sales, Multitasking, Onboarding, Property Management, Property and Casualty Insurance, Retention Programs, Risk, Risk Management, Sales Management, Sales Support, Team Lead/Manager, Team Player, Time Management
LOCATION
New Castle, Delaware
POSTED
30+ days ago
OVERVIEW

Commercial Lines Account Manager - Property & Casualty
Location: Remote

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We're seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group
  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
RESPONSIBILITIES

What You'll Do / Your ImpactClient Partnership & Risk Strategy
  • Support commercial insurance clients by providing timely, professional, and solutions-oriented service
  • Build and maintain long-term client relationships through consistent communication and follow-through
  • Coordinate with Producers and the Commercial Sales team to support client needs and service strategy
Operational Excellence
  • Manage day-to-day servicing of commercial client accounts in accordance with agency procedures, including:
    • New business setup and onboarding
    • Renewal processing and service support
    • Endorsements intake, processing, and follow-up
    • Cancellations and audits
    • Billing, financing, and payments
    • Certificates, Evidence of Insurance, schedules, and auto ID cards
  • Perform all work in compliance with company policies, procedures, and applicable insurance regulations
  • Maintain accurate documentation and records within the agency management system
  • Communicate with internal and external customers in a friendly, professional, and patient manner
Strategic Contribution
  • Provide an exceptional customer experience with a focus on client retention and satisfaction
  • Address customer concerns promptly and escalate issues as needed to the Commercial Lines Team Leader or Producers
  • Support team goals by collaborating effectively with colleagues and contributing to a positive service culture

QUALIFICATIONS

What You BringRequired
  • Minimum of 3 years of commercial insurance experience
  • Active Property & Casualty insurance license
  • Strong customer service and relationship-management skills
  • Ability to work independently while managing multiple priorities
  • Strong communication skills and attention to detail
Preferred
  • Experience using Applied Epic or similar agency management systems
  • Experience working in a collaborative, team-based insurance environment
Core Competencies
  • Detail orientation
  • Accountability and follow-through
  • Collaborative mindset
  • Client-first thinking
  • Strong organization and time management
  • Professional communication

ADDITIONAL INFORMATION

Compensation:
Hourly range: $28 - $38 per hour. Compensation within this range will be determined based on experience and qualifications.

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Remote-preference for MD, DE, PA, VA, or candidates residing in the Eastern Timezone.

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have acc

About the Company

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Alera Group