Full-time · Mid-level (3–5 years)

About the Role: Join our growing team as a Commercial Lines Account Manager, serving as the service contact for small business and middle market accounts. You'll manage the full policy cycle — renewal prep, remarketing, coverage analysis, and claims advocacy — while partnering closely with producers to retain and grow relationships.
What You'll Do
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Manage a book of commercial accounts (GL, Property, Auto, WC, Umbrella) with a focus on high-touch service and strong retention
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Lead renewals end-to-end: marketing to carriers, negotiating terms, and presenting coverage recommendations
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Identify coverage gaps and cross-sell opportunities to support account growth
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Translate complex policy language into clear, actionable client guidance
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Partner with producers on new business, account rounding, and retention strategies
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Advocate for clients during claims, coordinating with carriers for timely outcomes
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Maintain accurate documentation in agency management systems (QQ Catalyst, AMS360, etc.)
What We're Looking For
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3–5 years of commercial lines experience in an independent agency, brokerage, or carrier
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Active NC Property & Casualty license
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Strong knowledge of commercial coverages and policy forms across multiple lines
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Experience with agency management systems (QQ Catalyst, AMS360, or similar)
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Clear communicator, highly organized, and able to manage a high-volume load with competing deadlines
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Client-first mindset with a proactive service approach
Nice to Have
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ACORD forms and carrier portal experience
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Familiarity with E&S / non-admitted markets
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Industry vertical background (contractors, hospitality, professional services, etc.)
Compensation & Benefits
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Base salary: $55,000–$75,000 with growth potential
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Full-time | Mon–Thu in office, hybrid Fridays
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Health, dental, vision, LTD & LTC insurance · 401(k) with match · PTO & paid holidays · CE support & designation reimbursement · Stable, team-oriented culture