Commercial Lines Account Manager

• Position Title: Commercial Lines Account Manager- small business• Position Summary: The Commercial Account Manager will , interact with existing & potential clients on a day-to-day basis• Job Responsibilities:• o Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business by account rounding• o Contribute to brokerage revenue goals by promoting and selling insurance products and services, rounding accounts.• o Provide a high level of customer service to all clients whether on the phone, in person, via email or written correspondence• o Assess client needs and provide advice on appropriate coverage levels and products.• o Respond to telephone calls and correspondence from existing or potential customers in a timely manner• o Provide all customers with the appropriate products to mitigate risks and maintain a profitable book of business.• o Upsell additional product offerings to existing customers in order to increase sales opportunities and meet customer needs.• o Respond to customer complaints and resolve issues• o Provide after-sales customer service and maintain contact with customers, periodically reviewing their needs and updating their files.• o Attend continuing industry training programs as well as obtain necessary designations.• Qualifications:• Education – Bachelor’s Degree or equivalent experience in the Commercial Insurance space• Required Job Skills• o A knowledge of Microsoft Office Suite , AMS experience a plus• o Strong customer service skills and communication skills (both verbal and written).

This position sits in Providence with ample parking at a brand new office.