Commercial Lines Account Manager Assistant

OVERVIEW

Commercial Lines Account Manager Assistant - Property & Casualty

Location: Hybrid | Local to Syracuse, New York

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We're seeking a Commercial Lines Account Manager Assistant who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group

Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You'll Do / Your Impact

Client Partnership & Risk Strategy

• Support client service activities necessary to meet client needs while providing exceptional and distinctive service
• Assist with new business and renewal processes, including support for assigned program business
• Act as a liaison with account managers and carrier partners to support client service objectives
• Help ensure client requests, service needs, and follow-up items are handled accurately and in a timely manner
• Support strong client and carrier relationships through responsive communication and reliable service

Operational Excellence

• Maintain current knowledge and efficient use of client management systems to support accurate documentation and workflow compliance
• Manage correspondence in a timely manner, including email and client document management system activity
• Support use of carrier websites for rating, billing, endorsements, retrieval of loss runs, and related service needs
• Maintain accurate documentation and support orderly account records
• Use CSR24 and other client service tools accurately to support service delivery
• Demonstrate strong attention to detail, accuracy, organization, and follow-through in daily responsibilities

Strategic Contribution

• Seize training opportunities to further personal and professional development
• Support team success by building strong relationships and sharing knowledge, resources, and useful techniques
• Contribute to a collaborative team environment through communication, teamwork, and accountability
• Help identify opportunities to improve service processes, client responsiveness, and operational consistency

QUALIFICATIONS

What You Bring

Required

• 1-2 years of experience in Property & Casualty Insurance
• New York State Property & Casualty license
• Experience supporting client service, account management, or insurance service activities
• Strong verbal and written communication skills
• Excellent organization, time management, and prioritization skills
• Ability to shift focus and manage workload to meet time-sensitive deadlines
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office products
• Ability to build relationships and collaborate effectively with internal teams and carrier partners

Preferred

• Bachelor's degree
• Experience with client management systems and document management systems
• Experience using carrier websites for rating, billing, endorsements, and loss run retrieval
• Experience with CSR24 or similar client service tools
• Strong presentation skills
• Demonstrated interest in continued training and professional development

Core Competencies

• Culture
• Communication
• Collaboration and teamwork
• Planning and organizing
• Decision making and problem solving
• Detail orientation
• Accountability and follow-through
• Client-first thinking
• Relationship building
• Professionalism

ADDITIONAL INFORMATION

Compensation:

Hourly range: $25.00 - $32.45 per hour

Eligible for performance-based bonus: Yes

Benefits:

Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:

This role is Hybrid

Local to Syracuse, New York

Professional Development - Alera Group Academy

At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:

• Role-specific learning paths

• Leadership development programs

• Technical and compliance training

• Industry certifications and continuing education support

• Peer learning and knowledge-sharing communities

Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.

Licensure & Certifications (If Applicable)

This position may require:

• Active State Property & Casualty License

• Ability to obtain required licensure within 6 months of hire

• Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

Hybrid - 3 or more days in office - Office UKG Work location