Commercial Laundry Field Service Technician

A day in this role

You start your morning in a company-supplied service vehicle, route set, tools organized, and tickets synced. Your day blends hands-on diagnostics with clear communication—moving between On-Premise Laundry (OPL) facilities and vended laundries to keep essential machines online and customers satisfied.

What you'll do

• Troubleshoot and repair commercial laundry equipment (On Premises Laundry & Vended).
• Install replacement parts and verify proper operation.
• Accurately document all service activities, including time and materials.
• Accurately document all travel activities, including mileage and fuel purchases.
• Explain repair findings and actions to customers to ensure satisfaction.
• Collaborate with the service manager, parts department, and vendors to secure parts and deliver accurate work.
• Maintain tools, test equipment, and your company-supplied service vehicle.
• Assist installation crews with equipment installations and deliveries.
• Perform other tasks as required to maintain efficient department operations.

Qualifications

Education & Experience

• High school degree or equivalent is required.
• Minimum of 2+ years of mechanical repair experience; laundry equipment experience preferred but not required. An equivalent combination of education, training, and experience will be considered.
• Working knowledge of electrical testing tools and/or other diagnostic/programming tools.
• Experience in telephone and email/ticketing dispatch system-based customer support preferred.
• Proficient computer skills including MS Outlook, Word, and Excel preferred.

Skills & Abilities

• Strong mechanical acumen; ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues. Ability to read, interpret, and understand electrical and mechanical drawings.
• Solid organizational skills and attention to detail; able to self-manage workload and multiple projects simultaneously while meeting deadlines.
• Excellent written, verbal, and interpersonal communication skills; communicate effectively and professionally across all levels while maintaining a positive, enthusiastic demeanor.
• Resilient and comfortable navigating ambiguity and change.
• Strong work ethic; self-starter demonstrating a proactive approach, self-initiative, and tenacity.

Travel

• Substantial travel within the assigned service territory.
• Some overnight travel may be required during special projects.

Standard & Physical Requirements

• Involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and manual dexterity.
• Ability to lift, carry, push, and pull up to 50 lbs. frequently; assistive devices are provided for greater-weight items.
• Regularly required to talk and hear, and use hands to manipulate objects or controls. Frequent computer-based work with periods of sitting; close vision and ability to adjust focus.
• Must have a valid driver’s license. A company vehicle may be provided.
• Must have a clean Motor Vehicle Record.