Commercial Laundry Field Service Installer

About Alliance Laundry Systems Distribution

For more than 110 years, Alliance Laundry Systems Distribution has partnered with commercial and industrial laundry operators to build, launch, and maintain successful businesses. We offer end‑to‑end support—installation, factory‑trained service, genuine parts, site selection, financing, and store design—backed by the durability of Speed Queen®, UniMac®, and Huebsch®.

We serve laundromat owners, Speed Queen franchise operators, and on‑premises laundry managers, helping them grow profits while reducing operating costs.

A Day in the Life

You start your morning by checking your company vehicle’s inventory and confirming the day’s dispatch via phone or email/ticketing system. The first stop: a new store opening where you’ll install and start up a bank of machines, verify single‑phase power connections, and run test cycles. You’ll walk the client through safe operation, answer questions, and note any follow‑ups.

Next, an urgent service call comes in. You drive to the site, diagnose an electrical/mechanical issue using schematics, and either repair it on the spot or disassemble components to access worn parts. If replacements are needed, you place the parts order immediately, review the work order to confirm accuracy, and set expectations with the customer on timing. You keep the Service Manager informed of escalations and share ideas for process improvements.

Between calls, you complete preventive maintenance, document your findings, summarize work performed, and submit expense reports. Before heading home, you replenish vehicle stock, verify your inventory list, and make sure deadlines have been met for any pending installations or unscheduled maintenance requests assigned by the Service Manager.

What You’ll Do

• Install, service, repair, and commission commercial laundry equipment to Alliance quality standards and safety practices.
• Diagnose issues accurately; provide clear findings, recommendations, and end‑user instructions following installation and testing.
• Perform routine preventive maintenance; remove parts for repair and/or order necessary replacements.
• Document work thoroughly with accurate reporting; maintain vehicle inventory and submit timely expense documentation.
• Collaborate on equipment disassembly for maintenance or repair.
• Research and place parts orders; review work orders and invoices to ensure required parts are ordered promptly to meet deadlines.
• Travel within the service territory in a company vehicle to conduct on‑site troubleshooting, repairs, installations, and respond to emergency/unscheduled calls.
• Communicate critical issues to the Service Manager; contribute to best practices and continuous improvement.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• 3+ years in commercial, military, industrial, or manufacturing equipment repair preferred (or equivalent education/training/experience).
• Knowledge of single‑phase electric power equipment required.
• Experience with phone and email/ticketing dispatch customer support preferred.

Skills & Abilities

• Strong mechanical aptitude; skilled in diagnosing and resolving mechanical/electrical issues; able to read and interpret electrical/mechanical drawings.
• Organized and detail‑oriented; able to manage multiple projects and deadlines independently.
• Excellent written, verbal, and interpersonal communication; professional with stakeholders at all levels.
• Computer proficient; MS Outlook, Word, and Excel preferred.
• Resilient, adaptable, and confident navigating change.
• Self‑starter with a strong work ethic and proactive mindset.

Travel

• Within the assigned service territory; some overnight travel required.

Standard & Physical Requirements

• Regular sitting, standing, walking, kneeling, squatting, stooping, bending, climbing; manual dexterity required.
• Lift, carry, push, and pull up to 50 lbs. frequently; assistive devices provided for heavier items.
• Frequent talking/hearing and use of hands; periods of computer‑based work requiring close vision and focus adjustment.
• Valid driver’s license required; company vehicle may be provided.
• Clean Motor Vehicle Record required.

How We Work: DRIVE

• Dedicated: Follows through on commitments. Strong say/do.
• Respectful: Acts with integrity and values diverse perspective.
• Innovative: Always looking for a better way; leads change.
• Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
• Engaged: Acts like an owner. Wants to create and grow a business tightly aligned with market needs.