Commercial Insurance Department Manager
Hybrid (after 90 days) | Full-Time | Reports to COO
$115,000 – $175,000 + Bonus
About the Role
We are seeking a Commercial Insurance Department Manager to lead, develop, and elevate our Commercial Insurance team.
This is a high-impact leadership role responsible for driving team performance, client retention, operational excellence, and revenue growth across a portfolio of commercial business. You’ll serve as both a people leader and technical expert, partnering closely with executive leadership to shape strategy and improve outcomes across the department.
If you’re a proven commercial insurance leader who thrives on building teams, optimizing workflows, and driving growth—this is an opportunity to make a meaningful impact.
Key Responsibilities
Leadership & Team Development
- Lead, mentor, and develop a team of Commercial Account Managers through coaching, performance management, and career development
- Set clear priorities, structured workflows, and measurable performance goals
- Conduct performance reviews and ongoing progress meetings
- Foster a high-performance, collaborative, and sales-driven culture
Operations & Workflow Optimization
- Oversee all servicing, sales support, and account management activities
- Design and implement workflows that improve efficiency, consistency, and accountability
- Monitor KPIs including renewals, backlog, invoicing accuracy, and workload distribution
- Conduct quality assurance audits and ensure adherence to agency procedures and E&O standards
Client & Carrier Strategy
- Support complex client needs, renewal strategies, and escalated service issues
- Partner with producers on account strategy, retention, and growth opportunities
- Participate in client and prospect presentations
- Maintain strong relationships with carrier partners and stay current on market trends
Business Growth & Strategy
- Collaborate with executive leadership to drive revenue growth and profitability
- Support account rounding, cross-sell initiatives, and new program development
- Provide regular reporting and insights on department performance
- Contribute to strategic planning and organizational initiatives
Required Qualifications
- Active Property, Casualty, Life & Health licenses
- 7+ years of commercial insurance experience (agency or risk management)
- 3+ years of leadership experience managing teams
- Strong knowledge of commercial lines coverages, underwriting, and agency operations
- Experience with agency management systems (AMS); Applied Epic preferred
- Proven ability to lead teams, manage performance, and drive results
- Strong analytical, organizational, and problem-solving skills
- Ability to operate strategically in a fast-paced environment
Preferred Qualifications
- Bachelor’s Degree
- Experience with Applied Epic
- Industry designations such as CIC, CPCU, or ARM
Compensation & Benefits
- Salary: $115,000 – $175,000 + bonus opportunity
- 401(k) with employer match + profit sharing
- Comprehensive benefits (medical, dental, vision, disability, life)
- Generous PTO
- Hybrid flexibility (after 90 days)
- Professional development and continuing education support
Why Join?
You’ll join a growing, forward-thinking agency where leadership has a direct impact on business performance. This role offers the opportunity to shape a department, influence strategy, and build a high-performing team.
About Us
We are a well-established, independent insurance brokerage with a long-standing reputation for delivering high-quality risk management and insurance solutions. Known for our strong client relationships and service-first approach, we’ve built a collaborative, high-performing culture where employees stay and grow long-term.