Job Description
This individual is responsible for supporting various loan originations systems.
Essential Functions
• Ensure accuracy while meeting the established service level agreements and benchmarks
• Ensure total document and data integrity attributes to comply with CECL data points
• Respond to internal and external customer inquiries with exemplary customer service in the established time frame
• Collaborate with key strategic partners as needed (i.e. Third party vendors, Compliance, Legal, Credit, and Lending departments)
• Provide support for system releases and testing of new products and services; troubleshoot issues and challenges that arise
• Lead any acquisition activities as needed
• Remain current on relevant system enhancements and updates
• Maintain updates to department procedures and user guides
• Serve as back-up in the absence of the department manager
• Participate in a leading role on behalf of department in bank-wide projects
• Participate in department talent recruiting efforts and interviewing process
• Design, develop and facilitate department training
Additional Essential Functions
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
Additional Responsibilities
• Remain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issues
• Support department manager in addressing audit related questions or findings
• Support the departments disaster recovery testing efforts as needed
Safety and Health for those without supervisory duties
• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degree Business Administration/Finance
Work Experience
6 - 8 years Banking experience in the area of lending
6 - 8 years Customer Service experience
Experience as a System Administrator for nCino, Baker Hill, or LaserPro
General Employee Knowledge, Skills, and Abilities
• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Knowledge of commercial and small business loan products, credit policy, compliance, and regulatory issues
Efficient written and verbal communication, time management, and organizational skills
Ability to operate within a defined scope of responsibilities and understand when to escalate to leadership
Ability to work on multiple tasks without compromising quality
Ability to look for ways to help customers without introducing risk to Northwest
Ability to collaborate on solutions and provide appropriate feedback as needed
Licenses and Certifications
Advanced Certified Administrator Within 6 months
Certified Administrator Within 6 months
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.