About Manna
At Manna, we're changing how the world receives things - by taking delivery to the skies.
Our mission is simple but ambitious: to make high-speed suburban delivery affordable, green, and safe. We design and build our own aviation-grade drones that deliver food, coffee, groceries, and more directly from local stores and vendors to people's doors in just a few minutes.
We're a team that Drive with Impact, are Safety Focused, and knows that the best ideas come from Team Players who show up as their Authentic Selves. We move fast, we are passionate about what we do, and we're always pushing a growth mindset to be better in everything we do.
If you want to build world-changing technology with real-world impact (and have a bit of fun while doing it), you'll love it here.
Welcome to Manna - where we deliver the future.
Role Purpose
Manna operates an established drone delivery service and is expanding into the United States.
We are hiring a Commercial Development Associate to prepare new U.S. markets for launch. In this role you are accountable for external engagement: proving food supply through local vendors or third-party partners and engaging with customers and local communities before the service is introduced.
This role requires direct, hands-on engagement with property owners, merchants, partners, and local stakeholders who may be unfamiliar with drone delivery. The objective is to ensure new markets are commercially viable, locally understood, and ready for rollout.
Key Responsibilities
- Identify, evaluate, onboard and manage local vendors owning the full lifecycle from first contact through to a live agreement and ongoing relationship management.
- Negotiate commercial terms with vendors - pricing, menus, promotions and service levels - to secure the best value for Manna and its customers.
- Support the Operations team on securing launch sites - providing local market and vendor insight and helping engage property owners where useful. Site acquisition and approvals are owned by Operations.
- Engage directly with decision-makers to explain how the service operates and address concerns.
- Set up and manage partnerships with aggregators where appropriate.
- Ensure participating vendors understand how the service works prior to customer introduction.
- Track vendor performance against agreed KPIs and service levels, addressing any issues proactively.
- Identify clusters of vendors in candidate cities and suburbs to help pinpoint potential new bases and explore vendor opportunities beyond food as new categories open.
- Support Corporate Affairs and Communications on early customer and community engagement in new areas, acting as a local point of contact and addressing questions or objections clearly and factually.
- Keep the Customer Service team up to date on new vendors, menus, specials and promotions so customers receive accurate, timely information.
- Work with communications, support and marketing teams to ensure accurate local messaging, and collaborate with Operations, Finance and Legal to keep vendor relationships aligned with business needs and compliance requirements.
- Keep the vendor pipeline and records accurate and up to date and capture learnings from early US market entry to make expansion into additional markets more repeatable over time.