Commercial Credit & Collections Team Supervisor (Ft Worth Hybrid)
Elan Partners
- Ft. Worth, TX
- 4 days ago
Highlights
Our client is an established organization seeking an experienced Commercial Credit & Collections Team Supervisor to support its credit operations and guide a team responsible for managing business-to-business customer accounts. This individual will help maintain healthy receivables, evaluate customer creditworthiness, resolve complex account issues, and ensure consistent execution of credit policies and procedures.
Numbers & Facts
| Location | Ft. Worth, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Website | http://www.elanpartners.com |
Description
TITLE: Commercial Credit & Collections Team Supervisor (Ft Worth – Hybrid)
Position Overview
Our client is an established organization seeking an experienced Commercial Credit & Collections Team Supervisor to support its credit operations and guide a team responsible for managing business-to-business customer accounts. This position combines hands-on commercial credit analysis, accounts receivable management, and collections oversight with team development and operational leadership. This individual will help maintain healthy receivables, evaluate customer creditworthiness, resolve complex account issues, and ensure consistent execution of credit policies and procedures.
Requirements:
- 5+ years of experience in commercial B2B credit, collections, or credit and accounts receivable operations.
- Previous experience leading, supervising, or mentoring credit and collections professionals; approximately 1–3 years of formal leadership experience preferred.
- Demonstrated experience evaluating commercial credit risk, reviewing customer financial information, and making or recommending credit-limit decisions.
- Strong understanding of commercial collections practices, accounts receivable management, and customer account reconciliation.
- Ability to interpret financial statements, assess payment trends, and identify potential credit exposure.
- Experience handling delinquent accounts, negotiating payment resolutions, and managing customer escalations.
- Working knowledge of accounting principles, credit policies, internal controls, and related business processes.
- Experience using ERP, accounting, or credit management systems.
- Strong analytical and problem-solving abilities, with excellent attention to detail and financial accuracy.
- Ability to establish priorities, monitor performance, and provide constructive coaching and feedback.
- Effective communication and relationship-building skills, including the ability to work with customers and internal business partners.
- Sound judgment, organizational skills, and the ability to manage competing priorities in a deadline-driven environment.
- Experience supervising a team of three or more employees.
- Background in commercial credit operations within a high-volume, multi-location, or complex B2B environment.
- Experience developing team performance metrics, productivity reporting, and operational improvements.
- Spanish-language proficiency, strongly preferred
Credit Risk & Account Management
- Review commercial customer accounts to evaluate creditworthiness, payment behavior, and overall financial exposure.
- Analyze financial statements, credit reports, payment histories, and other relevant information to support sound credit decisions.
- Evaluate and recommend customer credit limits in accordance with established policies and approval guidelines.
- Monitor aging receivables, identify emerging risks, and support timely collection of outstanding balances.
- Assist with complex collection matters, disputed balances, and customer payment arrangements.
- Ensure accurate account reconciliation, documentation, and adherence to credit and collections procedures.
- Coordinate daily workflow and priorities for a team of credit and collections professionals.
- Provide guidance, coaching, and ongoing development to support individual and team performance.
- Monitor workload distribution, collection activity, and operational results to maintain productivity and service standards.
- Establish clear expectations and promote accountability, accuracy, and timely follow-through.
- Participate in employee onboarding, training, performance evaluations, and related staffing activities.
- Serve as an escalation resource for challenging customer accounts and complex credit situations.
- Review accounts receivable aging, collection trends, credit exposure, and other key performance indicators.
- Prepare recurring reports and communicate relevant findings, risks, and recommendations to leadership.
- Identify process gaps and recommend improvements to strengthen collections effectiveness, workflow efficiency, and internal controls.
- Support consistent application of credit policies and procedures across assigned accounts.
- Assist with system enhancements, reporting improvements, and departmental projects.
- Partner with Sales, Finance, Customer Service, and other internal stakeholders to address customer account concerns.
- Help balance customer relationships and business growth objectives with responsible credit risk management.
- Communicate credit decisions, account concerns, and collection priorities clearly and professionally.
- Collaborate with management on escalated accounts, risk mitigation strategies, and operational priorities.
- Promote a solutions-oriented approach to customer service while protecting the organization's financial interests.
About Company
Élan Partners, a woman-owned, WBENC certified, professional staff augmentation firm specializing in Technology and Engineering, is headquartered in Dallas, Texas. Our expertise is derived from more than twenty years of delivering customized staffing solutions to a host of technical clients, including Medical, Healthcare, Financial, Manufacturing and Software/Hardware Development industries.
Our team has an average of 15 years recruiting for technical disciplines as well as an average of 10 years working together in that capacity. A result of this tenure is an extensive referral network from with which we are able to find the most difficult skill sets. The pride we take in our work is apparent in the results we produce that are achieved through teamwork, a commitment to quality and unwavering belief in integrity.
Employers – Industry leaders who desire to obtain the best possible talent are realizing the importance of partnering with a reputable staffing firm invested in ethical business practices. Élan Partners is that firm. Our methodology is proven and efficient. We will not inundate you with unqualified resumes. Our only request is an open line of communication so that we can effectively provide you with the most qualified candidates. Our philosophy is to ensure every company we work with becomes a client for life.
Job Seekers –Picking the correct firm to represent you is an important decision. Relationships are important, as mentioned above. We strive to ensure every company we work with becomes a client for life. The same holds true for our candidates and consultants – (In fact, 50% of our client base is derived from candidates we have worked with in the past who are now in hiring positions). Élan will never present your resume without your consent and will only present career opportunities that are right for you. You can trust our recruiter is someone who understands respects and appreciates your search. We will always represent you accurately, fairly, with great confidence and discretion.
Élan continues to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs. We offer a number of flexible services to meet a variety of different needs:
• Contract Staffing
• Contract to Direct
• Permanent/Direct Hire Placement
• Single Source Staffing
• Payroll Services