Commercial Collections Specialist

The Commercial Collections Specialist will be responsible for negotiating payment arrangements, managing a portfolio of commercial accounts, and working directly with business owners to resolve delinquent obligations. Clayton Services is searching for Commercial Collections Specialists to join a growing financial services organization in Central Houston.

Clayton Services is searching for Commercial Collections Specialists to join a growing financial services organization in Central Houston. The Commercial Collections Specialist will be responsible for negotiating payment arrangements, managing a portfolio of commercial accounts, and working directly with business owners to resolve delinquent obligations.

Job Type: Direct Hire
Pay Rate: $22.00 - $24.00/hour + uncapped commission
Benefits: Medical, dental, vision, life insurance, 401(k), PTO, paid holidays, and growth opportunities.

Commercial Collections Specialist Responsibilities:

• Manage a portfolio of commercial accounts in a fast-paced collections environment
• Contact business owners and company representatives through phone, email, and written correspondence
• Negotiate payment arrangements, settlements, and resolution strategies
• Monitor account activity and maintain accurate documentation
• Perform skip tracing and investigative research to locate responsible parties
• Maintain scheduled follow-up activities and account deadlines
• Review account documentation and identify collection opportunities
• Meet established productivity, recovery, and activity goals
• Provide professional customer service while resolving delinquent accounts
• Generate weekly activity and performance reports

Commercial Collections Specialist Skills and Abilities:

• Strong negotiation, persuasion, and conflict-resolution skills
• Excellent verbal and written communication abilities
• Ability to build rapport with business owners and decision-makers
• Strong phone presence and confidence handling difficult conversations
• Ability to manage a high-volume workload while maintaining attention to detail
• Strong organizational and time management skills
• Ability to prioritize tasks and meet deadlines
• Self-motivated and goal-oriented with a competitive mindset
• Strong investigative and problem-solving abilities
• Ability to learn and understand legal collection processes
• Proficiency with Microsoft Office applications

Commercial Collections Specialist Education and Experience:

• High school diploma or GED required
• Associate's degree or Bachelor's degree preferred
• Minimum 2 years of collections experience required
• Commercial collections experience is strongly preferred
• Consumer collections experience involving judgments, garnishments, legal collections, or litigation support will be considered
• Experience with skip tracing and account research preferred
• Knowledge of UCC liens, commercial collections, legal recovery processes, garnishments, and judgments preferred
• Experience working in a call center, financial services, lending, or collections environment preferred
• Must be able to successfully pass a background check

Commercial Collections Specialist - Immediate need. Apply today!