Commercial Area Manager - New Orleans, LA

Commercial Area Manager

Position Summary

The Commercial Manager oversees the operations of a location under the direction of the Director of Operations to ensure 24/7 professional parking management. As part of an employee-focused, servant leadership culture, this role supports company programs and initiatives while also addressing the operational needs of assigned teams and locations.

Principal Job Duties

• Manage, plan, schedule, train, and direct on-site employees.

• Identify high-potential employees to support organizational growth.

• Oversee payroll processing and ensure timely approval of employee hours.

• Partner with Payroll and HR to ensure accurate pay practices and wage/hour compliance.

• Manage financial performance of assigned locations, including budgeting and revenue enhancement initiatives.

• Oversee transitions of newly assigned locations from contract acceptance through operational opening while ensuring client satisfaction.

• Develop and maintain positive client relationships to support business retention.

• Ensure all contractual obligations between LAZ Parking and clients are implemented and maintained.

• Support due diligence efforts for new business opportunities, including:

• Rate surveys

• Ticket pulls

• Site photos

• Marketing brainstorming

• Complete daily, weekly, monthly, and annual operational and financial reporting.

• Maximize revenue, manage expenses, and maintain high customer satisfaction standards.

• Organize and oversee event operations at applicable locations.

• Monitor and analyze market parking rates and recommend pricing adjustments.

• Support implementation of additional projects, programs, and operational initiatives.

• Perform other related duties as assigned.

Education

• Bachelor's Degree preferred, or equivalent work experience.

Experience

• 1+ year in a management role.

• Proficiency in:

• Microsoft Excel

• Microsoft Word

• PowerPoint

• General Microsoft Office applications

• Parking management experience preferred but not required.

• Experience with:

• Financial statements

• P&L management

• Budgeting

• Ability to maintain schedule flexibility to meet operational needs, including occasional work outside standard business hours.

Skills & Competencies

• Continuous improvement mindset with strong problem-solving abilities.
• Strong customer service orientation.
• Ability to coach and support employees and managers effectively.
• Ability to overcome operational challenges with urgency and resilience.
• Encourages open communication and idea sharing.
• Strong team-building and interpersonal skills.
• Ability to work independently and manage multiple priorities simultaneously.
• Professional communication skills across all organizational levels.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates urgency, responsiveness, and timeliness.

Physical Requirements

• Willingness to work outdoors and in varying weather conditions, including heat, rain, wind, and snow.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Information

• FLSA Status: Non-Exempt
• LAZ Parking is an Equal Opportunity Employer and participates in E-Verify.