Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Driver's License, Industry Standards, Insurance, Negotiation Skills, Organizational Skills, Pricing, Team Player, Time Management
Unibody Autotech Collision Repair Center is seeking an experienced and customer-focused Collision Repair Estimator to join our team. This role is critical in delivering accurate repair estimates, communicating with customers and insurance partners, and ensuring a smooth repair process from start to finish.
Key Responsibilities
- Inspect damaged vehicles and prepare accurate repair estimates
- Write estimates using industry-standard software (CCC ONE, Mitchell, or Audatex)
- Communicate clearly with customers regarding repair processes, timelines, and costs
- Work directly with insurance companies to negotiate and finalize repair approvals
- Monitor repair progress and update estimates as needed (supplements)
- Coordinate with technicians to ensure proper repair procedures and parts usage
- Order parts and verify pricing/availability when required
- Maintain thorough and organized documentation of all estimates and communications
- Deliver exceptional customer service throughout the repair lifecycle
Requirements
- Previous experience as a collision repair estimator required
- I-CAR certification (or willingness to obtain)
- Experience working with DRP programs
- Strong customer service mindset
- Ability to thrive in a fast-paced, team-oriented environment
- Proficiency with estimating platforms (CCC ONE, Mitchell, Audatex)
- Strong understanding of collision repair processes and procedures
- Excellent negotiation and communication skills
- High attention to detail and accuracy
- Ability to manage multiple repairs and deadlines simultaneously
Benefits
- Competitive salary based on experience
- Performance-based bonus opportunities (if applicable)
- Growth opportunities within a rapidly expanding operation
- Supportive, team-driven culture
- Modern facility and consistent workflow