Benefits:- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
Job description:
Responsible for all body shop personnel and operational performance, customers, and shop organization.
· Lead the team in production goals by setting team direction to maximize sales and profitability targets
· Models and holds team accountable for outstanding customer service
· Educates and trains the teammates of the shop and customers about the collision repair process according to the standards established byI-CAR and OE vehicle manufacturer. This includes insurance repair processing, payment procedures, repair and refinish techniques, parts options and approximate repair time,
· Reinforces the understanding of technical knowledge and tools with their team.
· Solid understanding of estimating process and system.
· Prepares estimates in accordance with insurance company guidelines and accepted industry standards.
· Communicates with insurance appraisers for the repair process, updates customers on repairs.
· Oversees the daily process associated with shop management based on company policies, holding themselves and shop teammates accountable to complete the tasks identified in the operating model.
· Measures quality standards by inspecting both in-process repairs and pre-delivered repairs. perform quality control checks before and after the vehicle is painted and conducts quality control checks before delivery of vehicle owner.
· Demonstrates a high level of service with all insurance accounts in order to maintain those vital business relationships.
· Excels in a competitive environment while maintaining positive morale throughout the shop
· Ensures safety and compliance regulations are adhered to according to company standards
· Coach and develop teammates for future growth in the company
· Makes hiring decisions based on the ability to recognize performance gaps due to staffing needs and a thorough interview process of prospective employees to determine best applicant for position based on skills, knowledge, and abilities required to perform the job.
· Assigns labor and participates in HR-related activities for all center employees.
· Other duties as assigned.
Computer Skill:
· Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
· CCC Estimating System (required)
Other Skills:
· Effective oral and written communications skills
· Self-starter who is highly organized
· Able to handle multiple projects and assignments with attention to detail
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Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Relocation assistance
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Collision Management: 2 years (Required)
Work Location: In person