Collision General Manager – Attleboro, MA area
Full time · On-site
Our client is an owner-operated collision center in the Attleboro, MA area. The owners want to step back from day-to-day operations and run the business as owners rather than operators. They're hiring a General Manager to take full ownership of the shop: production, people, customers and results.
Compensation
- $75,000 – $85,000 base salary
- Monthly incentive of 2.5% of the collision shop's gross profit
- Quarterly KPI bonus tied to shop performance
- Paid time off
About the shop
- 3-bay, ~6,000 sq ft collision center, about 1.5 years old, with room to grow into unused space
- Mostly fleet and commercial van work, about 45 vans per month
- No DRP relationships today, and the owners are open to adding them
- Sister mechanical shop (in-shop and mobile fleet service) about 10 minutes away
- Team of 7, including the General Manager
What success looks like in year one
- The shop runs day to day without the owners in the weeds
- Vans move through consistently, with a turn time of 2–3 days per van
- Quality holds and comebacks are kept low
- A stable, accountable team, plus a plan for adding insurance/DRP work
What you'll do
- Own workflow and production from estimate through delivery, including scheduling, parts and quality control
- Lead, train and hold the team accountable, and hire as the shop grows
- Manage fleet customer relationships and keep vans returning to service on schedule
- Own the shop's P&L and track KPIs such as cycle time, gross profit, comebacks and customer satisfaction
- Write or review estimates and keep repair documentation accurate
- Build relationships with insurers and pursue DRP opportunities with the owners
- Find and fix process gaps so the shop can handle more volume
- Report results to the owners on a regular cadence
What we're looking for
- Proven collision shop management experience with responsibility for production and people
- Comfort owning financial results (P&L, KPIs)
- Working knowledge of collision estimating
Preferred experience
- Fleet or commercial vehicle repair
- Insurance/DRP relationships (a plus; the shop has none today)
- I-CAR training
Why this role
- Real authority: the owners are hiring you to run the shop
- Pay that grows with the shop's results, on top of a solid base
- A chance to build the insurance/DRP side from scratch
Schedule and additional benefits to be confirmed.
If you've run a collision shop and want the authority to own its results, apply through Motocruit.