College Success Coach

STUDENT SUPPORT SPECIALIST

Ross Education Holdings, Inc.

Worthington- Campus based- This is a new location for Ross, scheduled opening 11/9/2026

Schedule: Monday-Friday (3) days 8-5 and (2) afternoons 11-8

Do you have experience in customer service, mad people skills, and a desire to learn and grow while helping others?

Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations.

With 40+ campuses across multiple states, we offer certification and degree programs in Nursing, Medical Assisting, Dental Assisting, and more. Our supportive culture and environment empower Ross students and staff to deliver exceptional care to others.

Ross is more than a place to work - we're a community built on shared values. As part of our team, you'll be asked to embody and uphold the Core Values that guide everything we do:

Be Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional Student

If these principles resonate with you and you're looking to contribute to a purpose-driven team, we'd love to meet you.

Come find your "WHY" at Ross!

Real humans will read your resume.

The Student Success Advisor (SSA) works under the direction of the Student Success Director (SSD) and in collaboration with the Ross College, Sylvania VP of Online Operations. The SSA is responsible for meeting the needs of our hybrid students, and providing the support necessary for the hybrid students to succeed at Ross. It Is expected the SSA will follow all compliance requirements and maintain excellent documentation to meet ABHES, Federal, State and internal standards.

Success in this role is accomplished through collaboration and partnering with campus staff and key corporate personnel to ensure compliance, positive outcomes, strong site operations and a healthy and positive working environment for students, staff and faculty.

Job Duties and Responsibilities

Student Retention

Responsible for knowing your retention metrics and leading student retention activities for students taking courses through Ross College Online as part of the consortium agreement, such as:

• Contacting absent students using multiple methods
• Identifying and creating plans for high-risk students to find them academic support for successful program completion
• Attending retention calls as scheduled, and program calls when invited, to stay abreast of specific program needs
• Collaborating with Faculty and Associate Director to find creative methods to engage these students from day 1 through to their graduation
• Responsible for on-ground and virtual orientations
• Assist students with basic Canvas LMS tech support as part of the orientation

Financial Aid Support

• Support the initial student experience and registration process by assisting students at kiosk/computer as needed for FA processing and enrollment
• Handle follow up with students in the collection of documents at the campus level as requested
• Act as a liaison to CFAO to get student questions answered, or appointments scheduled
• Handle some account receivable functions including: accepting other limited payments at the campus, distributing receipts, making bank deposits, etc.
• Is available to answer questions on Title IV funding
• Accepts full responsibility as School Certified Official for Veteran Affairs funding

Career Services Support

• Assist with document collection for hybrid students
• Assists with student/graduate communication and follow up to support outcomes
• Works collaboratively with Career Services team to prepare students for externship as needed
• Prepares Certificates of Completion/Diplomas and graduate material
• Plans and attends annual graduation celebration

Other Student and Campus Support

Additional duties as assigned

Expected Campus Outcomes

• Achieving required minimum of 70% retention rate for each program
• Maintain Documents required packaging status at 95% and above

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Life Insurance
• Tuition Reimbursement
• Monthly Pay- Direct Deposit