Collector

Account Representative/Collector– Remote Work

If you are driven, dependable, motivated, and ready to grow in a supportive remote work environment, we encourage you to apply for the Account Representative position with DHC.

Since 1984, DHC has partnered with healthcare organizations to resolve outstanding accounts receivable, improve cash flow, and support strong revenue cycle performance.

As an Account Representative/Collector, you will be part of a team that combines professionalism, persistence, and compassion to help resolve patient and insurance accounts accurately and respectfully.

Why Work at DHC?

• Remote work • Monday-Friday schedule

• No nights or weekends • Monthly bonus opportunity

• Weekly performance contests • Medical insurance

• Dental insurance • Vision insurance

• Employer paid basic life insurance • Supplemental insurance options

• Paid Time Off • Ongoing training and professional development

Position Details: Account Representative

Job Title: Account Representative

Pay: $15-18 depending on experience

Bonus: Monthly performance bonus opportunity

Schedule: Monday through Friday, 8:00 am - 5:00 pm

Work Location: Work from home

Employment Type: Full Time

Nights/Weekends: None

Key Responsibilities

· Maintain a reliable internet connection of 100Mbps Download and 5+Mbps Upload with less than 100 “ping” at your home

· Confidential / Private work area to protect our data

· Collect outstanding medical debt

· Minimum calls of 200 per day or 4 hours of talk time

· Comply with all Federal and State Regulations

Successful team members also demonstrate:

· Strong listening and comprehension skills

· Self-motivated

· Problem solving ability

· Quick to learn new skills

· Attention to details

Required Qualifications

· High school diploma or GED

· Basic computer proficiency

· Basic knowledge of Microsoft Outlook, Word and Excel

· Ability to communicate professionally by phone and in writing

Preferred Qualifications

· Healthcare revenue cycle experience.

· Collections experience.

· Customer service or call center experience (optional).

· EPIC experience (optional).

· Bilingual English/Spanish skills (optional).

Mental Demands/Physical Demands/Environmental Factors

· Tools / Equipment used: Standard office equipment and peripherals.

· Posture: Prolonged sitting at your workstation.

· Environment: At home at your desk while under supervision via webcam.

· Mental Demands: Maintain emotional control under stress.

Our Employment Practices

Diversified HealthCare Services, Inc. is an equal opportunity employer.

We value the different abilities, experiences and perspectives individuals bring to our organization and recognize that these differences strengthen our company and the service we provide for our clients.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expressions, age, disability, religion, military or veteran status, or any other characteristic protected by law.

Diversified HealthCare Services, Inc. maintains a drug-free and smoke-free workplace. Employment is contingent upon successful completion of applicable pre-employment requirements, including a drug screen and a background check.