You will also make payment arrangements on delinquent accounts and perform outbound collections calls in support of credit release procedures. Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way.
Numbers & Facts
Location
Ankeny, IA
Description
You will answer inbound phone calls from internal and external customers
Process payments is part of your role
Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way
Refer customer disputes to field personnel for final resolution
You will also make payment arrangements on delinquent accounts and perform outbound collections calls in support of credit release procedures
Escalate customer disputes and collections situations as necessary
Also, you will assist team in meeting inbound service level standards