Collector III

Live your best (work) life at TruWest Credit Union!

Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At TruWest, we offer steady work schedules that makes it easy for you to plan (work) life around.

Self-care is important. So why not get paid for it? TruWest offers paid time off and we also observe all Federal Holidays which gives you 11 more days a year to spend on YOU or hanging out with family, friends or furbabies (bonus)!

Benefits?  We’ve got you covered (get it?)! We offer first day medical, dental, vision and 401(k).  We’ll even help you save for retirement by matching your 401(k) contributions. Don’t even know what a 401(k) is? That’s okay, we’ll show you the ropes and you’ll learn a ton about finances, loans, accounts and planning for your future.  We want you to know all about our products and services so you can help our members. Don't believe us? Just check out our video that highlights all the amazing things we do here: 

https://vimeo.com/721196286/593a894041 

Pay range from $27.78/hr. - $30.87, depending upon experience.

If you’re into Collections and love working with members and looking for a place to call home, you’ve found it. What are you waiting for? Apply now!

Summary of Responsibilities: 

Providing spontaneous service excellence to members, employees and business associates; demonstrating the values shown on TruWest’s Vision, Mission, Values card. The position is responsible for collection follow-up on delinquent accounts including locating members in which we do not have a current address. In addition must be thoroughly knowledgeable of the legal aspects of collection and possess a working knowledge of bankruptcy. Must be able to work with the more difficult members. Must be knowledgeable about the credit union’s products and services in order to identify cross-selling opportunities that will benefit the member. Must have a high school diploma or equivalent.

Qualifications:

Education:
High School diploma or GED

Experience:
Must have 2 years or more of collection experience that includes the use of an On-line Collection system and experience working on a predicative dialer.

Knowledge and Skills:
Individual must have good oral and written communication skills, as well as strong interpersonal skills. Must have strong organizational skills, ability to prioritize workload and work independently. Must be able to work flexible hours and be capable of making decisions within the scope of responsibility, while working with the member. The position requires intermediate computer skills that include Microsoft Word and Excel.

Primary Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sound collection follow-up on delinquent accounts. All delinquent loans in the collection work queue should be worked by phone each day.
• Provide detailed documentation on the collection system to explain the action taken or the promise made.
• Follow credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies and Confidentiality Policies.

Secondary Duties and Responsibilities:

• Analyze loans to determine when repossession of collateral is necessary and to make a proper recommendation.
• Determine when legal action is necessary to protect the assets of the credit union and recommend what legal action is necessary to the Collections Manager.
• Utilize all legal means to locate members who have moved and left no forwarding address.
• Assist branch and department staff when they call on a member with a collection flag or memo.
• Review revolving lines of credit and recommend cancellation when appropriate.
• Assist with the training of less experienced collectors.