Title: Collector II
Type: 6-Month Contract
Location: Wayne, New Jersey
Schedule: Onsite
Job Description:
A Collector is responsible for communicating consistently with the organization’s customer base in delinquent status to discuss and resolve their accounts to the department/organization’s satisfaction.
Responsibilities include but are not limited to:
- Skip-trace to obtain information to locate customers and/or collateral through low-level investigation.
- This includes researching credit reports, credit applications, and internet sites as warranted.
- Trouble-shoot to resolve customer issues.
- Update customer information to maintain viable points of contact with our customers.
Required Skills:
- Strong verbal and written communication skills. Excellent telephone skills.
- Good typing and PC skills.
- Ability to prioritize and organize assignments.
- Basic knowledge of Microsoft Office applications (i.e. Word, Excel and Outlook).
- Basic math skills.
- Ability to handle multiple tasks simultaneously.
- Detail oriented.
Required Experience:
- High School Diploma or GED and a minimum of 3-5 years’ experience in collections or call center environment.
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