Collector II

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

The work days for this position is a Tuesday through Saturday work schedule

Summary:

Responsible for initiating calls to delinquent customers by phone, mail or personal visit to collect payments and settle accounts. Handles calls related to vehicle repossession, follows-up on delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records. Recommends and offers loan payment strategies to members

Education and/or Experience

• Associate's degree required or four years of directly related experience
• Minimum four years of related experience required
• Microsoft Applications, including Excel and Word required
• Regulations and policies regarding debt collection and collection law required
• Akcelerant preferred
• DNA preferred
• Effective written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to successfully manage multiple tasks and meet tight deadlines
• Repossession regulation, Skip tracing, State regulation, Bankruptcy Law preferred

Job Responsibilities:

• Collect outstanding balances on loans to minimize credit union losses by receiving and reviewing loan activity reports to determine the status of all loans outstanding. Engage in collection activities for all kinds of loans, e.g. auto loans, mortgages, Visas, student loans, etc.
• Contact or meet with members to begin a dialogue and obtain a reason for delinquency, discussing corrective actions and potential repayment options and researching to verify allegations of payments made
• Engage in skip-tracing activities and research to locate members
• Note all pertinent information on accounts and follow up with member to inform them of loan status
• Send letters to members to request loan payments and to explain the possible outcomes of non-payment
• Restrict accounts for the automatic withdrawal of money to satisfy loans outstanding or for severe delinquency status, closing lines of credit or credit cards when required
• Review loss mitigation options with members and recommend loan repayment strategies to Management, referring hardship cases to management
• Recommend collateral for repossession and work with members during the redemption process and recommend account placement with collection agencies or attorneys
• Receive and respond to calls for information or assistance with regard to loan payments
• Handle calls related to vehicle repossessions for redemptions or liquidation of collateral
• Stay current on all state and federal guidelines, and participate in on-going training as industry evolves
• Make recommendations on policy and procedure changes
• Adhere to all Credit Union procedures, State and Federal Regulations and the Consumer Financial Protection Bureau (CFPB)
• Perform other duties as needed upon request from immediate supervisor

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $25.50 - $30.50 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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