CRM Data Specialist Vaco LLC
Blue Ash, OH6 days ago
- $50,000–$65,000 Per Year
Highlights
The ideal candidate combines strong collection and negotiation skills with a customer-service mindset , understanding how to collect outstanding balances while maintaining positive business relationships. We are seeking a Collector / Collections Specialist to join a Credit & Collections team and manage an assigned portfolio of customer accounts.
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
Description
Collector / Collections Specialist
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Cincinnati, Ohio thats expanding its Shared Services team. Position Summary
We are seeking a Collector / Collections Specialist to join a Credit & Collections team and manage an assigned portfolio of customer accounts. This position is responsible for reducing delinquent balances, resolving payment issues and disputes, negotiating payment arrangements, and maintaining accurate account records.
The ideal candidate combines strong collection and negotiation skills with a customer-service mindset, understanding how to collect outstanding balances while maintaining positive business relationships.
Key Responsibilities
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Cincinnati, Ohio thats expanding its Shared Services team. Position Summary
We are seeking a Collector / Collections Specialist to join a Credit & Collections team and manage an assigned portfolio of customer accounts. This position is responsible for reducing delinquent balances, resolving payment issues and disputes, negotiating payment arrangements, and maintaining accurate account records.
The ideal candidate combines strong collection and negotiation skills with a customer-service mindset, understanding how to collect outstanding balances while maintaining positive business relationships.
Key Responsibilities
Manage an assigned portfolio of accounts and actively work to reduce delinquent balances.
Contact customers regarding past-due invoices and secure timely payment.
Provide professional customer service while addressing collection questions and account concerns.
Negotiate payment arrangements and payment plans within established guidelines.
Process and review account adjustments with appropriate management approval.
Research and resolve discrepancies, short payments, deductions, and misapplied payments.
Partner with internal departments to investigate and resolve customer disputes.
Maintain accurate documentation of collection activities, payment commitments, disputes, and account status.
Accept and process customer payments on applicable accounts.
Monitor aging and prioritize collection activity based on account risk and delinquency.
Recommend severely delinquent accounts for placement with outside collection agencies when appropriate.
Identify opportunities to improve collection processes and procedures.
Escalate complex account issues to management as needed.
Perform additional Credit & Collections responsibilities as assigned.
Previous collections experience preferred.
Commercial/B2B collections experience is a strong plus.
Experience managing customer accounts, past-due balances, or payment disputes preferred.
Basic proficiency with Microsoft Office applications.
General understanding of applicable credit and collection laws and regulations.
Strong verbal and written communication skills.
Effective negotiation and conflict-resolution abilities.
Strong organizational and time-management skills.
Ability to research account activity and resolve discrepancies.
High degree of integrity with the ability to maintain confidentiality when handling sensitive financial information.
Relationship-focused collector who can confidently ask for payment while maintaining customer loyalty.
Strong communicator who is comfortable handling difficult or sensitive payment conversations.
Persistent and professional, with the ability to follow through on commitments and outstanding balances.
Skilled problem solver who can research short payments, discrepancies, and account disputes rather than simply escalating them.
Organized and accountable, with the ability to manage a portfolio and prioritize collection activity independently.
Collaborative team member who works effectively with customers, internal business partners, and company leadership.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Similar Job Searches
Similar Jobs
- New!
- New!
Marketing & Sales Enablement Specialist Vaco LLC
Cincinnati, OH6 days ago- $63,700–$82,500 Per Year