Collections Support Specialist (Hybrid, Eugene)

OCCU is a member-owned credit union based in Eugene, Oregon, guided by a clear and meaningful vision: to Enrich Lives. This purpose drives everything we do—from how we serve our members to how we support one another as colleagues. With a strong commitment to community impact, OCCU lives its values of tenacity, humility, and big-heartedness every day.

This hybrid role is based in Eugene, Oregon, and offers an hourly pay range of $21.50 to $27, depending on experience.

About the Role:

The Collections Support Specialist I provides essential administrative, clerical, and operational support to the Collections Department, with a strong focus on recovery activities and repossession coordination. This role processes financial transactions, maintains accurate documentation, supports communication with external partners, and helps protect OCCU’s assets through precise, compliant work.

This position is ideal for someone who is detail-oriented, organized, and comfortable working in a fast-paced environment where accuracy, confidentiality, and professionalism are critical.

Key Responsibilities:

• Process and post financial transactions including auction proceeds, CPI claim payments, garnishment checks, and third-party collections.
• Support repossession coordination by assigning accounts, updating agents, processing intakes, and generating statutory notices.
• Maintain accurate documentation, secure vault records, and ensure compliance with retention procedures.
• Process estate claims, insurance recoveries, and SKIP claims with attention to detail and regulatory accuracy.
• Assist with department mail, print requests, supply ordering, and invoice processing.
• Uphold compliance with the Fair Debt Collection Practices Act and all regulatory standards.
• Serve as an Oregon-commissioned Notary Public (or obtain commission within 90 days of hire).

What We’re Looking For:

• Minimum six months of similar or related experience.
• Strong attention to detail and accuracy in financial and administrative tasks.
• Ability to manage multiple priorities and maintain confidentiality.
• Strong communication and collaboration skills.
• Comfort working with sensitive member information and regulatory requirements.
• High school diploma, GED, or equivalent required.
• Must obtain Oregon notary commission within 90 days of hire.

Why Join OCCU:

OCCU offers a comprehensive compensation and benefits package designed to support your well-being and professional growth, including:

• Low-cost medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off plus 13 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability
• 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities

OCCU is an Equal Opportunity Employer and welcomes applications from all qualified candidates. If you’re passionate about member service, teamwork, and making a positive impact, we encourage you to apply.