Highlights
With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Partner with Billing, Operations, and Account Management to resolve disputes(Lead AR calls with the Operation teams• Coordinate joint client outreach when needed.
Numbers & Facts
| Location | Sugar Land, TX |
| Industry | Business Services - Other |
| Company Size | 10,000 employees or more |
| Year Founded | 1909 |
| Website | http://www.abm.com/ |
Description
The Collections Specialist is responsible for managing a portfolio of customer accounts to drive timely payment, reduce aging, and improve working capital performance. This role combines strong collections expertise with a proactive, solution-oriented approach focused on accelerating invoice-to-cash conversion.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Recruiting Flyer - Staff & Mgmt
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
Minimum Qualifications
- 2+ years of collections or accounts receivable experience
- Proven ability to reduce past-due balances
- Strong communication and negotiation skills
- Experience with ERP or collections systems
Preferred Qualifications
- Enterprise or multi-region collections experience
- Knowledge of Oracle Advanced Collections or similar systems
- Experience with service-based or contract billing environments
- Familiarity with AR metrics such as DSO and aging analysis
Key Performance Indicators
- Past-due portfolio reduction
- Promise-to-pay attainment
- Outreach productivity
- Cash collected versus targets
Position Impact
The Collections Specialist plays a critical role in improving ABM's working capital performance by accelerating cash conversion, reducing aging, and supporting enterprise financial objectives.
Key Responsibilities
Portfolio Management & Collections Execution
- Manage an assigned portfolio of customer accounts across aging buckets
- Proactively contact clients to secure payment on past-due balances via phone and email (emphasis on phone calls)
- Maintain a disciplined call and outreach cadence
- Negotiate payment commitments and structured payment plans
- Drive reduction in past due balances
- Client Communication & Relationship Management
- Serve as primary contact for payment-related inquiries
- Maintain professional, solution-focused client conversations
- Secure and document promise-to-pay commitments
- Escalate strategic or high-risk accounts when appropriate
Cross-Functional Coordination
- Identify root causes of delinquency and pass off to proper resolution team
- Partner with Billing, Operations, and Account Management to resolve disputes(Lead AR calls with the Operation teams• Coordinate joint client outreach when needed
- Ensure timely resolution of payment barriers
Documentation & System Integrity
- Maintain accurate and detailed account notes
- Update all activity within Oracle Advanced Collections
- Ensure data accuracy for reporting and analytics
Performance & KPI Management
- Meet defined cash flow performance metrics
- Participate in account review meetings
- Contribute to continuous improvement initiatives
Core Competencies
- Strong collections and negotiation skills
- Professional client communication
- Problem-solving
- Time management and prioritization
- Attention to detail and documentation accuracy
- Cross-functional collaboration
Key Responsibilities
Portfolio Management & Collections Execution
- Manage an assigned portfolio of customer accounts across aging buckets
- Proactively contact clients to secure payment on past-due balances via phone and email (emphasis on phone calls)
- Maintain a disciplined call and outreach cadence
- Negotiate payment commitments and structured payment plans
- Drive reduction in past due balances
- Client Communication & Relationship Management
- Serve as primary contact for payment-related inquiries
- Maintain professional, solution-focused client conversations
- Secure and document promise-to-pay commitments
- Escalate strategic or high-risk accounts when appropriate
Cross-Functional Coordination
- Identify root causes of delinquency and pass off to proper resolution team
- Partner with Billing, Operations, and Account Management to resolve disputes(Lead AR calls with the Operation teams• Coordinate joint client outreach when needed
- Ensure timely resolution of payment barriers
Documentation & System Integrity
- Maintain accurate and detailed account notes
- Update all activity within Oracle Advanced Collections
- Ensure data accuracy for reporting and analytics
Performance & KPI Management
- Meet defined cash flow performance metrics
- Participate in account review meetings
- Contribute to continuous improvement initiatives
Core Competencies
- Strong collections and negotiation skills
- Professional client communication
- Problem-solving
- Time management and prioritization
- Attention to detail and documentation accuracy
- Cross-functional collaboration
About Company
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)
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