Collections Specialist, Skip Tracing & Recovery

The Collections Specialist will support the Account Resolution team by locating delinquent borrowers through investigative research, skip-tracing techniques, credit bureau resources, reporting tools, and collection databases. Wheeler Staffing Partners is seeking an experienced Collections Specialist – Skip Tracing & Recovery for a 90-day contract opportunity with a financial services organization in Los Angeles, CA .

Collections Specialist – Skip Tracing & Recovery

Location: Los Angeles, CA
Employment Type: Contract | Initial 90-Day Assignment with Potential to Extend
Work Arrangement: Hybrid | 3 Days Onsite per Week
Pay Rate: $28.00–$32.00/hour
Openings: 1

Position Overview

Wheeler Staffing Partners is seeking an experienced Collections Specialist – Skip Tracing & Recovery for a 90-day contract opportunity with a financial services organization in Los Angeles, CA. This hybrid position requires three days onsite per week at the organization's headquarters and offers the potential for extension based on business needs and performance.

The Collections Specialist will support the Account Resolution team by locating delinquent borrowers through investigative research, skip-tracing techniques, credit bureau resources, reporting tools, and collection databases.

This position will use LexisNexis and other investigative resources to identify and verify borrower addresses, phone numbers, employment information, and other available contact data. The Specialist will also support account recovery, charge-off documentation, credit reporting, bad-address management, and collection-related reporting.

The ideal candidate will have hands-on experience with skip tracing, collections, recovery, or investigative research, including demonstrated proficiency with LexisNexis. Previous experience within a bank, credit union, consumer lending organization, or other financial services environment is strongly preferred.

Key Responsibilities

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  Conduct comprehensive skip-tracing activities to locate delinquent borrowers who cannot be reached through traditional collection methods.
  
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  Utilize LexisNexis and other investigative research tools to identify current addresses, phone numbers, employment information, and other available borrower contact data.
  
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  Research delinquent accounts and investigate available information to improve borrower contact rates and support account recovery efforts.
  
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  Verify borrower identities and contact information using multiple data sources and research methods.
  
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  Investigate returned mail, bad addresses, disconnected phone numbers, and outdated borrower information.
  
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  Update inaccurate or outdated borrower information within applicable internal systems.
  
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  Research account histories, collection activity, borrower information, and other available data to identify appropriate recovery strategies.
  
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  Generate, monitor, maintain, and analyze collection-related reports.
  
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  Monitor and update bad-address information and maintain applicable tracking logs.
  
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  Review and maintain negative share reporting through ChexSystems.
  
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  Update credit reporting information through the E-Oscar system as required.
  
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  Prepare and maintain charge-off documentation for assignment to outside collection agencies or legal counsel.
  
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  Maintain detailed and accurate documentation of all skip-tracing, investigative research, collection, and recovery activities.
  
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  Collect, organize, review, and maintain account documentation.
  
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  Support the Account Resolution team by providing research, skip-tracing, and account recovery assistance.
  
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  Identify accounts requiring additional investigation, escalation, or recovery action.
  
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  Coordinate with internal departments to obtain and communicate information necessary to support collection and recovery activities.
  
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  Track research outcomes and identify trends that may impact borrower contact or recovery efforts.
  
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  Participate in departmental meetings, special projects, and other collection-related initiatives as assigned.
  
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  Keep management informed of significant account recovery issues, trends, and potential risks.
  
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  Maintain confidentiality of borrower, member, and financial information.
  
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  Ensure all research, collection, and recovery activities comply with applicable regulatory requirements, organizational policies, and established procedures.
  

Required Qualifications

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  High school diploma or equivalent required.
  
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  Minimum of 2 years of collections, skip tracing, recovery, account resolution, or investigative research experience required.
  
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  Previous hands-on experience using LexisNexis required.
  
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  Demonstrated knowledge of skip-tracing methodologies and account recovery practices.
  
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  Experience using investigative research tools, credit bureau resources, collection databases, or similar platforms.
  
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  Ability to locate and verify borrower information through multiple research sources.
  
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  Experience researching bad addresses, returned mail, disconnected contact information, and hard-to-locate borrowers.
  
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  Experience generating, maintaining, and reviewing collection or recovery-related reports.
  
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  Strong investigative and research skills.
  
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  Excellent organizational and documentation abilities.
  
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  Strong attention to detail and commitment to data accuracy.
  
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  Strong verbal and written communication skills.
  
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  Ability to independently research accounts and determine appropriate next steps.
  
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  Ability to manage multiple accounts, investigations, and competing priorities simultaneously.
  
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  Ability to handle confidential financial and borrower information appropriately.
  
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  Proficiency with Microsoft Office applications and experience working with collections, financial services, or account management systems.
  

Preferred Experience

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  Previous experience within a bank, credit union, consumer finance company, consumer lender, or other financial services organization.
  
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  Experience supporting consumer collections, account recovery, or delinquency management.
  
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  Experience with credit bureau systems and reporting tools.
  
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  Experience with ChexSystems and negative share reporting.
  
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  Experience with E-Oscar or similar credit reporting and dispute management systems.
  
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  Experience preparing charge-off documentation for outside collection agencies or legal counsel.
  
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  Familiarity with consumer lending products such as credit cards, personal loans, auto loans, mortgages, or other consumer loans.
  
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  Experience analyzing collection data, account histories, and recovery trends.
  

Why Work with Wheeler Staffing Partners?

At Wheeler Staffing Partners, we connect talented professionals with career opportunities at leading organizations nationwide. Our recruiting team provides responsive communication and support throughout the hiring process, from your initial application through onboarding and assignment.

If you have experience in skip tracing, collections, investigative research, and account recovery and are ready to put your research skills to work in a fast-paced financial services environment, we encourage you to apply.

Wheeler Staffing Partners is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer.