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Foreclosure Specialist Civic Federal Credit Union
Raleigh, NCToday
Highlights
In addition to the referral process to external collection agencies, the Collections Specialist is responsible for facilitating contracts related to internally managed settlements and extended payment terms. The Collections Specialist will report to the Collections Supervisor and is responsible for the collections process for all delinquent balances.
Numbers & Facts
| Location | Raleigh, NC |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $23–$25 Per Hour |
| Year Founded | 1996 |
| Website | https://www.accentuatestaffing.com/ |
Description
Accentuate Staffing is currently seeking a Collections Specialist for our client located in Raleigh. The Collections Specialist will report to the Collections Supervisor and is responsible for the collections process for all delinquent balances. In addition to the referral process to external collection agencies, the Collections Specialist is responsible for facilitating contracts related to internally managed settlements and extended payment terms. Once fully trained, there is an opportunity for a HYBRID schedule.
Job Responsibilities
Performing outbound calls and or emails to policyholders and agents regarding delinquent accounts, including sending notifications of past due balances
Manage polices in the Case Management tool
Follow up with policyholders and agents as necessary
Monitor late and final notices on delinquent accounts
Execute customer interactions with excellent customer service
Prepare and manage contracts for special payment terms
Facilitate settlement process for delinquent accounts including contracts
Process cancellations and reinstatements on delinquent accounts
Process tasks for starting and stopping dunning
Review process exceptions
Partner with other departments on projects
Escalate cases based on more severe aging of delinquency
Qualifications
Minimum high school degree, with at least 1-3 years of previous collections experience, or an equivalent combination of education and experience
Associates degree in a business field preferred
Strong Excel skills
Must have a strong customer service focus
Strong problem solving, decision-making and analytical skills
Strong organization and time management skills
Property & Casualty Insurance industry experience preferred
Bilingual candidates (English/Spanish)
Show capacity to work in team setting and manage peer relationships
Skills
- Accounts Payable
- Microsoft Outlook
- Billing
- Past Due Accounts
- Microsoft Office
- Accounting
About Company
Since 1996, Accentuate Staffing has delivered “The Power of Positive” to you. As one of the Triangle’s largest woman-owned companies, Accentuate Staffing sources candidates in the career specialties of Accounting/Finance, Office Professional, Information Technology, Scientific/Clinical, Light Industrial and R&D Consulting services. The current roster of more than 250 corporate clients is diverse, highly regarded, and often exclusive. Accentuate Staffing’s honors include nine Triangle Business Journal Fast 50 awards, four Raleigh Chamber Pinnacle Awards, No. 222 on the INC 500 list and an inaugural winner of the TBJ’s A Better World Award. Accentuate Staffing cherishes its position as a leader in the community, offering support to charitable institutions including Children’s Flight of Hope, National Students of AMF, the MS Society, the Shepard’s Table Soup Kitchen, and Stop Hunger Now among others. For detailed information on how “The Power of Positive” can impact your company or your career, please visit at www.accentuatestaffing.com.