Collections Specialist

Position Summary
We are seeking an experienced Credit & Collections Representative to join our finance team in a fast-paced manufacturing environment. This position is responsible for managing an assigned portfolio of customer accounts, monitoring outstanding receivables, resolving account discrepancies, and collecting past-due balances while maintaining strong customer relationships.

The ideal candidate is organized, persistent, detail-oriented, and comfortable communicating with customers, sales teams, customer service, and internal accounting personnel. Experience working with business-to-business (B2B) accounts receivable and collections, particularly in a manufacturing or distribution environment, is highly preferred.

Essential Responsibilities
Manage an assigned portfolio of customer accounts and monitor outstanding receivables.
Contact customers by phone, email, and other methods regarding past-due invoices and account balances.
Follow up consistently on delinquent accounts and document collection activity.
Research and resolve invoice, payment, pricing, shipping, and account discrepancies.
Review customer account balances, aging reports, payment history, and credit information.
Apply and reconcile customer payments as needed.
Work closely with Accounts Receivable, Sales, Customer Service, Shipping, and Operations to resolve customer issues.
Investigate short payments, deductions, disputed invoices, credits, and unapplied cash.
Maintain accurate and detailed collection notes in the company's ERP/accounting system.
Escalate seriously delinquent or high-risk accounts according to company policy.
Assist with credit reviews and customer credit-limit recommendations when appropriate.
Monitor customer payment trends and identify potential collection risks.
Communicate effectively with customers regarding payment expectations and account status.
Assist with month-end and year-end accounts receivable activities.
Prepare or provide reporting related to aging, collections, delinquent accounts, and cash flow.
Support continuous improvement of the company's credit and collections processes.
Perform other accounting and administrative duties as assigned.