Collections Specialist

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Collections Specialist opportunity with a leading consumer banking and educational financial services provider committed to helping individuals achieve their long-term financial goals. Join a collaborative, supportive workplace culture offering strong professional development opportunities and a mission-driven approach to customer care.

The Collections Specialist is responsible for managing delinquent accounts, communicating with borrowers regarding repayment options, and helping resolve outstanding balances while maintaining compliance with federal regulations.

Your specific duties will include:

• Manage a portfolio of delinquent accounts and perform collection activities.
• Contact borrowers via phone, email, and written correspondence regarding outstanding balances.
• Negotiate payment arrangements and discuss repayment solutions.
• Document all collection activity accurately within compliance standards and federal regulations.
• Utilize skip tracing tools and techniques to locate hard-to-reach account holders.
• Respond to borrower inquiries while providing professional, customer-focused support.
• Maintain productivity and quality standards in a fast-paced collections environment.

Required qualifications for the position include:

• High school diploma or equivalent.
• Strong negotiation, communication, and conflict resolution skills.
• Ability to handle challenging conversations and maintain professionalism with empathy and confidence.

Preferred qualifications for the position include:

• Some college coursework.
• 1–3 years of collections, customer service, or financial services experience.
• Basic computer proficiency and familiarity with CRM or collections systems.
• Understanding of collections compliance and debt collection regulations.

Pay Rate Range: $20.00 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.

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