Collections Specialist, Hospice

This individual will be responsible for researching outstanding claims, resolving payment discrepancies, and improving collections related to hospice Level of Care (LOC) and Room & Board (R&B) accounts. The ideal candidate brings current hospice collections expertise, understands payer-specific reimbursement challenges, and takes a proactive approach to resolving outstanding claims.

Temporary Collections Specialist – Hospice & Home Health

Location: Fully Remote | Central Time Zone (CST) Preferred
Employment Type: Temporary Contract | Minimum 3 Months, Potential Extension
Pay Rate: $18.00–$23.00/hour, depending on experience
Schedule: Monday–Friday | 8:00 AM–5:00 PM CST 
Work Arrangement: 100% Remote

Position Overview

Wheeler Staffing Partners is seeking an experienced Temporary Collections Specialist – Hospice & Home Health for a fully remote contract opportunity. This position will support accounts receivable and collections operations, with a primary focus on hospice collections and secondary support for home health accounts.

The ideal candidate has recent, hands-on hospice collections experience and a strong understanding of healthcare billing, reimbursement processes, and aging accounts receivable. This individual will be responsible for researching outstanding claims, resolving payment discrepancies, and improving collections related to hospice Level of Care (LOC) and Room & Board (R&B) accounts.

Recent hospice collections experience is required. Candidates must be comfortable working independently, managing established workflows, and making an immediate impact with minimal training.

Key Responsibilities

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  Manage and follow up on outstanding and aging accounts receivable for hospice and home health services.
  
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  Prioritize hospice Level of Care (LOC) and Room & Board (R&B) collections to reduce outstanding balances.
  
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  Research unpaid, underpaid, and denied insurance claims to identify payment delays and determine appropriate resolutions.
  
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  Communicate with Medicare, Medicaid, managed care organizations, insurance carriers, and other third-party payers regarding claim status and outstanding payments.
  
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  Investigate billing discrepancies, payment variances, reimbursement issues, and claim denials.
  
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  Identify claims requiring corrected billing, resubmissions, appeals, or additional supporting documentation.
  
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  Maintain consistent follow-up on outstanding claims to minimize aging accounts receivable.
  
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  Document collections activities, payer communications, account updates, and claim resolutions accurately.
  
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  Collaborate with billing, reimbursement, and revenue cycle teams to resolve outstanding balances.
  
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  Monitor collections progress, identify payment trends, and communicate barriers to reimbursement.
  
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  Assist with high-volume accounts receivable backlogs and additional collections projects as assigned.
  
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  Maintain accuracy, productivity, and compliance with established billing and collections procedures.
  

Required Qualifications

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  Recent, hands-on hospice collections and accounts receivable experience is required.
  
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  Strong working knowledge of hospice billing, reimbursement, and revenue cycle processes.
  
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  Experience managing hospice Level of Care (LOC) and Room & Board (R&B) accounts.
  
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  Demonstrated ability to research, resolve, and collect outstanding and aging healthcare claims.
  
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  Familiarity with Medicare, Medicaid, managed care, and third-party payer billing and reimbursement requirements.
  
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  Experience investigating denied, unpaid, and underpaid claims.
  
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  Understanding of claims corrections, appeals, resubmissions, and payment reconciliation.
  
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  Proficiency with electronic billing systems, accounts receivable platforms, and Microsoft Office applications.
  
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  Strong organizational, analytical, problem-solving, and communication skills.
  
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  Ability to work independently in a fully remote environment with minimal supervision.
  
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  Ability to manage competing priorities, meet deadlines, and maintain productivity in a fast-paced environment.
  

Preferred Qualifications

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  Hospice collections experience within the past 1–2 years.
  
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  Previous home health collections and accounts receivable experience.
  
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  Experience supporting both hospice and home health billing and reimbursement operations.
  
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  Familiarity with Medicaid Room & Board reimbursement processes.
  
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  Experience managing high-volume accounts receivable, aging reports, and collections backlogs.
  
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  Proven success identifying reimbursement issues and improving collections outcomes.
  
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  Previous experience supporting healthcare revenue cycle operations in a remote environment.
  
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  Availability to work Central Time Zone business hours.
  

What We're Looking For

We are seeking a dependable, detail-oriented collections professional who can quickly integrate into an established accounts receivable workflow and deliver immediate results.

The ideal candidate brings current hospice collections expertise, understands payer-specific reimbursement challenges, and takes a proactive approach to resolving outstanding claims. Strong follow-through, accuracy, and the ability to independently manage collections priorities are essential for success.

Why Work With Wheeler Staffing Partners?

At Wheeler Staffing Partners, we connect skilled professionals with rewarding opportunities that align with their experience and career goals. Our recruiting team provides personalized support, transparent communication, and guidance throughout the hiring process. This fully remote contract opportunity offers the ability to apply specialized hospice collections expertise while supporting critical healthcare revenue cycle operations.

Wheeler Staffing Partners is an Equal Opportunity Employer.