Collections Specialist

Position Overview

The Collections Specialist is responsible for managing a portfolio of customer accounts, monitoring accounts receivable activity, resolving payment issues, and supporting timely collection of outstanding balances. This position analyzes account activity to identify trends and root causes, conducts customer outreach, and partners with internal teams to resolve disputes and improve collection outcomes.

The ideal candidate has at least 2 years of Accounts Receivable experience, hands-on SAP AR experience, and strong customer communication and problem-solving skills.

Work Schedule

• Schedule: Monday – Friday, 8:00 AM – 4:30 PM
• Work Model: Hybrid
  • Monday & Friday: Remote
  • Tuesday – Thursday: On-site
• Location: Greenville, SC
• Employment Type: Temp-to-Perm
• Experience Level: Entry/Intermediate

Key Responsibilities

Accounts Receivable & Collections

• Manage an assigned portfolio of customer accounts and prioritize collection activities based on business objectives.
• Monitor outstanding receivables and account aging.
• Plan and execute weekly customer collection outreach.
• Document collection activity, progress, and account status.
• Perform account reconciliations and research discrepancies.
• Manage credit holds and releases in accordance with established procedures.
• Generate and review customer statements and dunning communications.
• Support bad debt analysis and provide recommendations as appropriate.
• Maintain accurate and current customer account information.

Account Analysis & Issue Resolution

• Analyze customer accounts to identify trends, issues, and root causes of outstanding balances.
• Develop solutions to improve collection and payment outcomes.
• Research and resolve short payments, chargebacks, credit memos, and other payment discrepancies.
• Respond to customer inquiries regarding invoices, balances, payments, and account status.
• Resolve disputes professionally and efficiently.
• Negotiate account resolutions within established levels of authority.

Cross-Functional Collaboration

• Partner with internal teams to investigate and resolve customer account issues.
• Communicate account status and collection progress to appropriate stakeholders.
• Work independently while contributing effectively within a collaborative team environment.
• Maintain professional communication with customers and internal business partners.

Required Qualifications

• 2+ years of Accounts Receivable experience.
• Foundational understanding of AR processes, including:
  • Invoicing
  • Aging
  • Cash application
  • Account reconciliation
  • Collections
• Hands-on SAP Accounts Receivable experience required.
• Basic to intermediate proficiency with Microsoft Excel, including data entry and basic formulas.
• Strong written and verbal communication skills.
• Ability to interact professionally with customers and internal stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work both independently and collaboratively.

Preferred Qualifications

• 1+ year of credit and/or collections experience.
• Bachelor's degree in Accounting, Finance, Business, or a related field, or an equivalent combination of education and experience.
• Intermediate Excel skills, including PivotTables and data analysis.
• Experience handling customer disputes, deductions, chargebacks, short payments, and credit memos.