Collections Specialist

FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies.

At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to ever interaction and we continue to improve, grow together and collaborate as one team. All of these while having Fun truly makes FlexTrade a wonderful place to work.

The Accounts Receivable Collections Specialist supports the collections function by assisting with customer follow-up, payment tracking, and basic account resolution activities. This role is primarily focused on collections and is designed for an early-career professional with some prior experience who is looking to further develop their skills in accounts receivable, customer communications, and cash collections under the guidance of senior team members.

Collections Responsibilities

• Review accounts receivable aging reports to identify past-due customer balances
• Contact customers via email and phone to follow up on overdue invoices, using established scripts and procedures
• Support senior collections staff in securing payment commitments and resolving delinquent accounts
• Document collection activity, customer communications, and payment commitments accurately and timely in company systems
• Track promised payments and follow up on missed or delayed remittances
• Assist with researching and resolving short payments, unapplied cash, and payment discrepancies
• Support collection of weekly Accounts Receivable Priority cases
• Escalate collection issues, disputes, or non-responsive accounts to senior team members as appropriate
• Maintain organized, complete, and up-to-date account notes and supporting documentation
• Follow established collection policies, procedures, and compliance requirements
• Assist with month-end collections activities and reporting as assigned