Collections Specialist

The successful candidate will play a direct role in improving cash flow, reducing outstanding receivables, and resolving account issues while consistently meeting collection goals and service-level expectations. This position is ideal for someone who is comfortable working independently in a high-volume environment, has strong Excel and analytical skills, and can confidently communicate with customers and internal business partners.

Title: Collections Specialist

Office Status: Remote + Candidates must be local to Fort Myers, FL

Pay Rate: $26.52

Contract Length:

ABOUT THE ROLE

A growing organization is seeking an experienced Accounts Receivable professional to take ownership of a dedicated regional B2B customer portfolio. This position is ideal for someone who is comfortable working independently in a high-volume environment, has strong Excel and analytical skills, and can confidently communicate with customers and internal business partners. The successful candidate will play a direct role in improving cash flow, reducing outstanding receivables, and resolving account issues while consistently meeting collection goals and service-level expectations.

RESPONSIBILITIES

• Independently manage a designated regional portfolio of business-to-business accounts, taking ownership of collection activity with minimal day-to-day oversight.
• Conduct timely follow-up on outstanding invoices through phone, email, and automated collection processes, with particular attention to accounts becoming significantly past due.
• Review customer account activity and ledger information to identify discrepancies, unpaid balances, unapplied funds, and other issues affecting collections.
• Investigate billing and payment disputes, coordinate resolutions, and involve Sales or management when escalation is necessary.
• Use Microsoft Excel to organize, sort, filter, calculate, and analyze receivables data and collection activity.
• Coordinate with Cash Applications and other internal teams to resolve unapplied cash, overpayments, credits, refunds, and payment posting issues.
• Partner with Order Management and related business teams to address invoicing questions, customer portals, purchase orders, and nonstandard billing requirements.
• Document collection activity, customer commitments, account status, and follow-up actions accurately and consistently.
• Support credit-related activities, including reviewing customer payment history and assisting with account or contract-related calculations and approvals.
• Prepare account documentation, credit memos, and recurring reporting related to delinquent balances and collection performance.
• Work toward established cash collection, aging, unapplied cash, and delinquency targets while maintaining required service levels and deadlines.
• Follow established company procedures and applicable financial, compliance, contractual, and regional requirements.

QUALIFICATIONS

• 3 5 years of relevant Accounts Receivable and/or Collections experience.
• Basic understanding of accounting principles, receivables processes, and payment application.
• Strong Microsoft Excel capabilities, including formulas, sorting, filtering, and analysis of financial/ledger data.
• Proficiency with Microsoft Office and comfort working through email, phone, and Microsoft Teams.
• Strong written and verbal communication skills with a customer-focused approach.
• Proven ability to manage competing priorities in a fast-paced, high-volume environment.
• Highly organized and detail-oriented, with the ability to consistently meet strict deadlines and SLAs.
• Comfortable working independently and assuming ownership of a regional portfolio from day one.
• Strong analytical, problem-solving, and relationship-management skills.
• Adaptable team player who welcomes feedback and continuous process improvement.

PREFERRED EXPERIENCE

• Exposure to Oracle or comparable enterprise financial systems.
• Experience working with CRM platforms.
• Background managing high-volume B2B collections portfolios.