Highlights
The ideal candidate will negotiate payment arrangements, resolve account issues, and maintain accurate records while delivering excellent customer service. We are seeking a Collections Specialist to manage delinquent accounts and communicate with customers regarding outstanding balances.
Numbers & Facts
| Location | Dallas, TX |
| Job Type | Full-time |
| Industry | Computer/IT Services |
| Salary | $16–$18 Per Hour |
| Year Founded | 1991 |
| Headquarters | Dallas, Texas, US |
| Additional Compensation | Commission, Bonus |
| Website | http://www.pmam.com |
Description
We are seeking a Collections Specialist to manage delinquent accounts and communicate with customers regarding outstanding balances. The ideal candidate will negotiate payment arrangements, resolve account issues, and maintain accurate records while delivering excellent customer service. Success in this role requires strong communication, negotiation, and problem-solving skills.
Job Responsibilities
1.Contact customers via phone, email, and text to collect outstanding payments and negotiate payment arrangements.
2.Update customer accounts, document interactions, resolve billing concerns, and ensure compliance with collection policies.
3.Meet daily and monthly collection goals while maintaining a professional and customer-focused approach.
Qualifications
High school diploma or equivalent.
Collections, customer service, or call center experience preferred.
Ability to pass a background check and drug screening.
Skills
- Strong Communication
- Customer Relationship Management (CRM) Systems
- Problem Solving Skills
Benefits
Paid Time-Off, Medical, Dental, Vision
About Company
PM AM Corporation is a global information technology company with world headquarters in Dallas, Texas. A Microsoft Gold Certified Partner, PM AM is a leader in building Software As A Service (SAAS) application solutions and fully managed services / products for law enforcement, sales, human resources, healthcare and other industries.
PM AM has been successfully serving many clients across a wide array of industries such as Insurance, Manufacturing, Public Sector, Hospitality & Healthcare and Travel, Transportation & Logistics and has specialized capabilities in delivering horizontal functional systems like Sales and Marketing, Operational Analysis, Human Capital & Resource Management, Web Enabled Eco System and Inventory Management system.
We are a CMMi Level 3 certified organization having our offices in Dallas, Houston, Colorado & Denver in the United States and Mumbai in India.
PMAM has received its CMMi Level 3 certification in 2013, from the Software Engineering Institute at Carnegie Mellon University, the most prestigious certification worldwide for software development processes. PMAM is also a Microsoft Gold Certified Partner which further contributes to our ability to exceed functional and technical requirements while delivering the project on time and within budget.
Please visit our website www.pmam.com for more information.