Collections Specialist

Manage a portfolio of commercial accounts to ensure timely payment of invoices

Contact customers via phone and email to follow up on past-due balances

Investigate and resolve billing discrepancies, disputes, and payment issues

Negotiate payment arrangements while maintaining positive client relationships

Monitor aging reports and prioritize collection efforts based on risk and exposure

Collaborate with sales, customer service, and accounting teams to resolve account issues

Document all collection activities and communications accurately in internal systems

Recommend accounts for escalation, credit hold, or external collections when necessary

Assist with credit evaluations and account reviews as needed

Support month-end closing activities related to accounts receivable

Associates or Bachelors degree in Finance, Accounting, or related field (or equivalent experience)

2+ years of commercial (B2B) collections or accounts receivable experience

Strong understanding of credit and collections processes

Excellent communication both written and verbal

Proficiency in Microsoft Excel and accounting/ERP systems