Highlights
In this collections and customer service job, you'll make outbound calls, speak with consumers about past-due accounts, explain payment options, and help resolve account balances in a professional and respectful way. This job may be a strong fit for people with experience in collections, call center, customer service, customer support, sales, billing, banking, accounts receivable, retail, insurance, or other phone-based jobs.
Numbers & Facts
| Location | Topeka, KS |
| Job Type | Full-time |
| Salary | $14 Per Hour |
Description
Location: Topeka, KS
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay: $14.00 per hour + performance bonus opportunities
Build customer service, collections, and account resolution skills in a full-time call center job.
Berlin-Wheeler, Inc. is hiring a Collections Specialist - Call Center to join our team in Topeka. In this collections and customer service job, you'll make outbound calls, speak with consumers about past-due accounts, explain payment options, and help resolve account balances in a professional and respectful way.
This job may be a strong fit for people with experience in collections, call center, customer service, customer support, sales, billing, banking, accounts receivable, retail, insurance, or other phone-based jobs. You do not need extensive collections experience to get started. Paid training is provided.
What We Offer
Full-time Monday-Friday schedule
8:00 AM-5:00 PM hours
Performance bonus opportunities
Paid training
Paid time off
Paid holidays
Health insurance
Dental insurance
Vision insurance
Ongoing coaching and professional development
Stable, professional work environment
If you're motivated, dependable, and ready to build skills in collections, customer service, negotiation, and account resolution, we encourage you to apply.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://berlinwheeler.isolvedhire.com/jobs/1873602-427259.html
Job Responsibilities
What You'll Do
Make outbound calls regarding past-due accounts
Speak professionally with consumers about account status and resolution options
Listen carefully to understand each consumer's situation
Negotiate payment arrangements within established guidelines
Explain payment options clearly and accurately
Document conversations, account activity, and payment arrangements
Protect confidential information
Follow company policies, procedures, and applicable collection laws and regulations
Provide respectful, solution-focused customer service during difficult conversations
Qualifications
What We're Looking For
Comfortable speaking with people by phone throughout the day
Professional, respectful, and confident communication skills
Strong listening and problem-solving skills
Motivation to work toward goals and measurable results
Comfort discussing payment options and account resolution
Strong attention to detail and accurate documentation
Basic computer skills and ability to learn new systems
Dependable attendance and reliability
Helpful Experience Collections, call center, customer service, customer support, sales, inside sales, account management, accounts receivable, billing, banking, insurance, retail, financial services, telemarketing, or other high-volume phone environments may transfer well to this job.
Benefits
Paid Time-Off, Medical, Dental, Vision