Collections Specialist (Call Center) | Full-Time | Topeka, KS

Location: Topeka, KS
Schedule: Full-Time | Monday-Friday | 8:00 AM - 5:00 PM
Pay: $14.00 per hour + Performance Bonuses

Benefits

• Monthly Performance Bonus Opportunities
• Paid Training
• Paid Time Off (PTO)
• Paid Holidays
• Health, Dental, and Vision Insurance options after 30 days
• 401(k)
• Career Growth
• Stable Monday-Friday Schedule

Build a Career While Helping People Find Solutions

Are you motivated by goals, confident on the phone, and passionate about helping people? Join our team as a Collections Specialist and become part of a professional call center environment focused on helping consumers resolve outstanding debts while delivering exceptional results for our clients.

As a Collections Specialist, you'll use communication, negotiation, and problem-solving skills to help consumers identify realistic repayment solutions. Every conversation is an opportunity to make a positive impact while contributing to our clients' financial success.

Whether you have previous collections experience or a background in customer service, sales, banking, retail, insurance, account management, or call center operations, we encourage you to apply.

What You'll Do

• Contact consumers regarding past-due accounts on behalf of our clients.
• Negotiate payment arrangements and account resolutions.
• Listen actively to understand each consumer's situation.
• Present available repayment options and solutions.
• Build rapport while maintaining professionalism and compliance.
• Document conversations and agreements accurately.
• Meet individual and team performance goals.
• Follow all company policies and applicable collection regulations.
• Deliver exceptional customer service during every interaction.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer and data entry skills.
• Ability to multitask and navigate multiple systems.
• Dependable attendance and punctuality.
• Ability to remain professional during difficult conversations.

Preferred Qualifications

• Collections experience.
• Call center experience.
• Customer service experience.
• Sales, banking, insurance, or account management experience.
• Experience working in a goal-oriented environment.

You May Be a Great Fit If You Are

• Goal-driven and motivated by results.
• Confident speaking with people by phone.
• Comfortable negotiating and problem-solving.
• Empathetic and respectful when handling sensitive situations.
• Resilient and able to maintain a positive attitude.
• Organized and detail-oriented.

No Collections Experience? Apply Anyway.

We believe great Collection Specialists can come from many backgrounds. If you have strong communication skills, a positive attitude, and a willingness to learn, we'll provide the training and support needed for success.

Why Join Our Team?

Our team believes collections can be done the right way-with professionalism, empathy, compliance, and respect.

You'll help consumers move toward financial resolution while helping our clients recover funds that support their businesses and communities. The work is meaningful, challenging, and rewarding.

In return, you'll gain valuable experience in negotiation, customer service, communication, compliance, and account management while building a career with opportunities for growth.

Ready to Take the Next Step?

If you're looking for a stable full-time career where you can help people, develop valuable professional skills, and earn performance-based rewards, we'd love to hear from you.

Apply today to become a Collections Specialist and start building a rewarding career with a team that values professionalism, performance, and people.