Collections Specialist/AR

While administrative tasks such as sending statements and invoices are part of the role, the top priority is contacting customers to secure payment and resolve aging receivables. This role is ideal for someone who enjoys building relationships, is comfortable handling challenging conversations, and can confidently follow up with customers regarding outstanding balances.

Collections Specialist / Credit Analyst

Location: Elkhart, IN.
Schedule: Monday-Friday

About the Opportunity

Our client is seeking a Collections Specialist / Credit Analyst to join their credit team. This role is ideal for someone who enjoys building relationships, is comfortable handling challenging conversations, and can confidently follow up with customers regarding outstanding balances.

The primary focus of this position is proactive collections through phone outreach. While administrative tasks such as sending statements and invoices are part of the role, the top priority is contacting customers to secure payment and resolve aging receivables.

Key Responsibilities

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• Contact customers by phone regarding past-due balances and payment status
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• Follow up on outstanding invoices and secure payment commitments
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• Review aging reports and prioritize collection efforts
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• Document customer conversations, payment arrangements, and account activity within company systems
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• Send invoices, statements, and late payment notices as needed
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• Partner with internal sales teams when accounts require additional follow-up
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• Assist with credit-related requests, including new credit applications and customer refund requests
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• Research and resolve customer billing or payment discrepancies
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• Maintain detailed and accurate account records
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Qualifications

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• Previous collections, accounts receivable, credit, or customer service experience preferred
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• Strong communication skills with the confidence to make outbound collection calls
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• Ability to navigate difficult conversations professionally and effectively
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• Strong organizational and follow-up skills
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• Ability to read, understand, and discuss invoice details with customers
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• Basic to intermediate Excel skills, including experience with formulas, pivot tables, or VLOOKUPs preferred
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• Experience with ERP systems, Microsoft 365 applications, or customer account management systems is a plus
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Ideal Candidate

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• Outgoing and comfortable speaking with customers throughout the day
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• Persistent but professional when collecting outstanding balances
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• Positive attitude and strong customer service mindset
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• Detail-oriented and highly organized
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• Able to manage multiple accounts and priorities simultaneously
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• Previous collections or accounts receivable experience strongly preferred
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#INSEP2026

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